I work at the intersection of product strategy, human centered design, and behavioral design. Basically, I build and lead teams that craft design and product strategy. We deeply understand our customers and our business, discover future opportunities, experiment to determine what works, and design service and business models that customers love and leaders can't wait to implement.
Specialties: Business & Customer strategy, HCD, Business Design, Organizational Change, Experience Design, Design Thinking, New Product Development and Management, Innovation & Creative Problem Solving, Business Strategy, Change Management