Luke is a top global influencer and thought leader on customer experience and employee engagement. His rebellious, unconventional approaches have been attributed to him earning such titles. But, it’s his combination of vision, high energy and mischievous creative execution that makes him an inspiring and refreshing keynote speaker, podcaster and blogger.
Author of the soon-to-be-released book "More Sense Less Incentive" which explores how to create sustainable employee engagement without extrinsic rewards.
He's featured in numerous publications including The Wall Street Journal and The Australian. Luke studied design thinking at D.school, Stanford University and is a certified LEGO® Serious Play® facilitator.