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8+ years experience in SAAS Customer Success
Extensive experience in Emailing, Digital marketing, E-commerce & Saas Industries.
A demonstrated history of working with complex global organisations (over $1M annual contracts) such as Samsung, Adidas, LG, Mars, and J&J.
Skilled in Account retention - overachieving the Bazaarvoice company churn target of 15% with a 97% retention rate (current fiscal year).
Proficient in Customer relationship management working closely with C-level.
Motivated to grow my portfolio through close collaboration with sales executives (upsell of a 3-year $293K deal in 2020).
A true cross-functional team player involved in peer mentoring, 21 interviews with HR, blog contributions, public speaking for marketing events and usability tests for the product team.
Long lasting partnership builder with clients and colleagues.