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As a Senior Director of Strategic Partner Business Development at Verint, I am passionate about creating and delivering solutions that help companies close the customer engagement capacity gap. I have over 26 years of experience in the customer service space including product management and strategy, leading the development and launch of innovative software products and services that enhance customer satisfaction and loyalty.
In my current role, I innovate with partners to design and distribute profitable solutions powered by Verint products and services, leveraging my expertise in customer relationship management (CRM), consulting, and software project management. I also collaborate with internal and external stakeholders to align product vision, roadmap, and execution, and to enable sales and marketing teams to demonstrate the value and benefits of Verint solutions to prospects and clients. My mission is to empower partners and customers to achieve their goals and grow their businesses with Verint.