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Technical writer, with the emphasis on technical.
I have more than twenty years of experience in collaborating with software development teams to document APIs, batch and real-time processes, implementation best practices, and installation procedures, as well as in creating informative, helpful end-user documentation for the financial services, customer care, and relationship management industries.
I'm accustomed to working with dynamic, fast-paced teams, whether co-located or multi-site, and iterative development processes (both Scrum and Kanban Agile models.) I've created documentation using Swagger (OAS), Slate, MarkDown, HTML, MS Word, Visio, and PowerPoint; Adobe FrameMaker (structured and unstructured), RoboHelp, and Acrobat (PDF); Madcap Flare, and TechSmith SnagIt.