Customer Success Manager by day, Author by night.
An active member of the Strategic Accounts team at HubSpot. Responsible for the strategic consultancy of Enterprise customers’ marketing, sales, and services processes to help deliver tangible and positive results leveraging HubSpot’s solutions.
Gathered experience in diverse SMEs in the Munich area in fields such Hospitality, Gastronomy and Journalism on both B2B and B2C SaaS. Actively engaged in the start-up community in Germany and abroad. Interested majorly in inbound marketing, data analytics, customer success, agile product and project management, pioneering company cultures, travel technologies, eTourism, Social Entrepreneurship, and SaaS solutions. Further experience at technical support, strategy development and customer relations in diverse companies in Costa Rica.
Reliable, responsible, punctual, honest, friendly, organized, and ambitious. Various international experiences gathered and therefore culturally sensitive and confident in diverse languages. Colleagues know me for being a hands-on, creative, and trustworthy coworker. Gathered many experiences working with and leading teams.
Graduated as a M. Sc. in Technology and Management oriented Business Administration from the Technical University in Munich. International experience acquired at the LUISS University in Rome in the fields of Management, Tourism, and International Trade, among others. High school diploma and German Abitur from the Humboldt Schule in Costa Rica.