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Email deliverability expert with 13 years experience working for ExactTarget/Salesforce Marketing Cloud. Enjoy helping customers conquer deliverability challenges by building a good sender reputation. Experience with reputation best practices, bounce management, blocklist issues, marketing strategy and email list auditing.
Currently overseeing product management for the deliverability teams at Salesforce Marketing Cloud with a focus on improving our internal user experience in order to ultimately improve our customer experience.
Previously managed the Deliverability Administration team at Salesforce Marketing Cloud. Responsible for configuration and troubleshooting of email related products like authenticated sending domains, Dedicated IPs and Sender Authentication (branding) implementation. We help our customers prepare to be successful senders!