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S4 Ep. 5 Best practices for using chatbots to enhance the customer journey
Oct 16, 2023
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Combining Knowledge, Bots and Humans to Enhance Self-Service
Oct 16, 2023
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Technology-minded with a customer service background. I enjoy working with people to create new ideas. I am a problem solver always looking for the best way to accomplish a goal. I thrive under pressure and always work hard - no matter the stakes.

While at Cognea, we used our proprietary programming platform created by the founders to create engaging virtual agents. So engaging that IBM Watson took notice and saw a cohesive relationship between their cutting edge Watson technology and our platform.

There is no computer in the world as smart as Watson, My role as product manager for a piece of Watson's Conversational Services is to ensure that Dialog plays a comprehensive part in the overall solutions we develop for enterprise as well continuing to evolve the product into the future and beyond.

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