Molly Shields

Operations leader with experience in managing learning experiences (LXs) intended to develop agents’ cognitive, social, and leadership growth for optimum Operational effectiveness. Key strengths include executing approved training strategies aligned with operational KRs and KPIs, implementing adult learning practices aligned with developed needs assessments, and creating LXs within agile learning processes. Proven track record of managing onboarding programs designed to decrease Operational capacity from growing teams and time spent during ramping periods.