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Changing Nature of Customer Relationship Management in a Mobile-First World (Panel Discussion)
Sep 10, 2020
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You’ll find me at the intersection of business, marketing, data and technology.

I am a marketing and digital leader, with 20+ years of experience in digital marketing, digital transformation, data and MarTech.

I am currently Partner and Co-Founder at Toughlove Advisors, a modern business advisory. I consult with brands on marketing, digital transformation and data strategy. Previously, I headed Digital Marketing and Customer Analytics at the Landmark Group, where I led the omni-channel strategy for customer experience & commerce for the Middle East region and led digital and data transformation.

With a successful and diverse background in consulting, agencies, startups. retail and hospitality, I have expertise in digitally transforming organizations, changing the organizational mindset towards customer-centric digital experiences, and building digital plans to drive revenue growth.

I am skilled in optimizing team dynamics, uniting diverse agendas to a common goal, and harnessing strategic and operational drivers to deliver quick wins and long-term project results.

I have over 15 years' experience prior, in leading and implementing marketing strategies for best-in-class brands in several different industries such as Luxury, FinServ, Tech, Auto, including BMW and American Express.

I am a speaker at industry leading events and podcasts on Digital, Data, MarTech and Digital Transformation. Get a glimpse of a few of my talks here: https://www.namratabalwani.com/speaking

If you would like to connect with me for consulting, speaking opportunities or any other requests, please inbox me.

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