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I am Rachel Williamson, your Retail Advisor.
I fell in love with running brick-and-mortar stores as a wide-eyed 16-year-old, and the love affair continues. After dedicating my career to creating superior customer experiences and driving increased sales, I earned a reputation as a collaborative high-performer with the ability to restore troubled projects, divisions, and departments, and I was frequently promoted in recognition of problem-solving and driving results.
I created Running Great Stores to guide brands to retail excellence. I’m passionate about helping my clients run operationally excellent stores that deliver on their brand promise while generating greater revenue.
I offer clients my expertise from years of record-setting performance for multibillion-dollar companies with year-over-year revenue growth. As a powerhouse strategic leader, I design, develop, and implement initiatives alongside my clients and their teams.
Our Specialties:
Leadership Training
- SLII Concepts, Strengthsfinder, Individual Development Planning just to name a few.
Direct to Consumer:
- We help you move into brick-and-mortar and operate a profitable, best-in-class store; from creating a new store opening process to building your Retail Playbook™ to ensure superior store performance and team execution. Successfully transition from clicks to bricks!
Brick-and-Mortar Retail:
- Proven store operations expertise from multi-billion dollar companies directly to your business.
- Provide a fresh, objective, and expert perspective on the customer experience (I see what you don't)
- Identify and help overcome challenges by performing a gap analysis.
- Collaboratively formulate an easy-to-implement plan.
- Identify customer pain points and craft a solution that promotes loyalty and drives sales.
Our Capabilities:
PROCESSES & INFRASTRUCTURE
- Gap Assessment
- Customer Journey
- Customer Experience
- Operational Health
- Store of Tomorrow
- New Store Openings
- Event & Conference Planning - from helping you create meaningful content to supporting logistics
- Transformation
- Infrastructure
RETAIL TALENT REINVENTION
- Role Clarity
- Labor Model
- Talent Acquisition
- Talent Assessment
- Succession Planning
- Developing Talent Strategy
- Retention Strategy
- Rhythm of Business
- Retail Playbook™
You can reach me at [email protected] to discuss consulting opportunities.
Schedule a meeting here: https://calendly.com/rachel-412/rachel-williamson