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Customer Team Leader with a Business Law background and strong management skills. I specialized in building and scaling SaaS Customer departments, from their creation to success.
Customer-centric to the core and obsessed with efficiency, I am always designing and implementing new strategies, processes, and tools to ensure outstanding customer service while achieving company objectives.
I have managed teams with humans and bots, integrating human talent with the best technology available to achieve high-performance outcomes.
My leadership approach is grounded in positivity and an unshakable work ethic, and I rely on great communication as the foundation of my work. Besides, I am always happy to learn and give 100% effort in everything I pursue.
I always maintain a positive attitude and a good sense of humour. Also, I am dedicated to constantly improving myself personally and professionally, which makes me passionate about facing new challenges.