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Results-driven CTO and Technology Executive with 24+ years of experience architecting and implementing transformative technology solutions. My passion lies in leveraging AI, cloud, and data-driven strategies to drive measurable business impact.
Developed and deployed Net Conversion Score using multi-model AI, increasing net sales by 10%. Leveraged Whisper, AWS Transcribe, ResNet, and ImageNet for audio/video intelligence, enabling speaker ID, sentiment analysis, and Buy/No-Buy prediction, improving conversion rates by 5% across 1,000+ meetings
Developed AI Sales Agent ‘Suchi’ using ChatGPT-4o, LLMs, Twilio, TTS, STT, Qadro Vector DB, automating 400+ daily calls, optimizing Twilio API, and achieving 1 conversion per 40,000 mins at ₹2-₹3/min
Launched ‘Suchi’ AI support agent with GPT-4o, RAG, Pinecone DB, cutting 20+ queries/day via smart automation
Built a RAG agent using Colpoli (Visual LLM), GPT-4o, Pinecone vector DB, and OCR to automate design standard discovery from 200+ PDFs, achieving 95% compliance accuracy. Optimized image classification and S3 storage, reducing 21+ customer contacts to 1-2.
Designed "Project Raven", an AI-driven design recommendation engine using GPT-4o, RAG, Pinecone vector DB, OpenAI CLIP (zero-shot learning), and Text-Ada embeddings, which reduced design retrieval time from 1 day to 500ms by enabling high-precision semantic search and personalised recommendations through computer vision and NLP.
Implemented "Frequently Bought Together" (FP-growth) & "Similar Product" (CLIP model), boosting upsell by 25% and engagement by 30% through personalized and image-based recommendations in Bonito’s platform
Launched customer & B-Connect apps (Android, iOS, Web) for real-time support & QA, reducing Mean Time to Attempt by 50%, Resolution by 45%, and QA check time from 1 day to 10 mins