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I’m an award-winning Customer Success Executive with a radical approach to fueling rapid revenue growth. I bring more than 13 years of tech industry experience to the table, but it's my knack for shaking up the status quo that sets me apart. As the first Customer Success hire at multiple startups, I’ve developed strategies that power how I build, scale, and transform high-performing customer success teams.
My multi-colored hair? It’s not just a personal style statement. It symbolizes the colorful diversity of thought I inject into every cross-team collaboration and initiative that I lead. My unique GTM perspective is focused on alignment across the organization, through the lens of the customer so that together, we can drive customer-led growth. I don’t just meet customer expectations, I set the bar higher.
My approach:
• Customer-centric transformation
• Championing customer-led growth strategies
• Leveraging customer insights to tailor initiatives
• Aligning customer objectives with organizational goals
Industry recognition:
• 2023 Customer Success Leader of the Year (Customer Success Excellence Awards)
• Top 100 CS Strategist (SuccessHacker)
Fostering growth and innovation:
• Member of Success in Black
• Advisor to Black Women in Customer Success
• GTM Circle Advisor (Focal.vc)
• Founding Member of RevRoom
• Catalyst Coaching Corner Coach
• Customer Success SME Advisor to investors and founders