Rida Stephen

I am a content specialist with a fine grip over technical and academic writing, SEO driven marketing articles, blogs, and storytelling.

While my passion for writing has taken precedence over profession, my employment career constitutes of working in education, technology, marketing, customer service, and administration.

Over the past three years I have professionally acquainted and proven myself in roles such as a digital literacy instructor where I trained an all women cohort from underprivileged areas on setting up social media business profiles, increasing followers and reach, gaining insights while building on basic entrepreneurial concepts.

Managing the knowledge base, loading it with product articles, creating employee learning courses, guides, and manuals, marketing blogs, newsletters, and designing self explanatory graphics remain core to my role as a technical writer and content marketer.
As a customer service representative I have handled and resolved as many as 2500 customer concerns on a monthly basis with a satisfaction rating of ninety percent and above.

Serving in administration in the corporate sector for a brief period came with mundane responsibilities such as organising and overseeing day-to-day office operations, to moderating charity driven initiatives and financial support programs to thousands of beneficiaries.

My personal initiative comprises of freelancing and volunteering in ed-tech as a trainer, writer, and copy editor.