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Don't Make Assumptions in Multigenerational CX Planning
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Robert Lee Harris is President of Communications Advantage, Inc. and founder of Audit the Cloud, a vendor-independent consulting practice specializing in cost analysis, reduction, and optimization of cloud-based services and subscriptions. Robert has been helping enterprise customers to evaluate and deploy technology solutions for twenty years. Robert is a long-time contributor to No Jitter on subjects ranging from IT Cost Management to future technology trends. He has served as Senior Vice President on the Board of Directors of the Society of Communications Technology Consultants (SCTC) and is an SCTC Member.

Specialties: Services:
- TCO Analysis for Cloud Service acquisitions
- Telecommunications Carrier Analysis/Evaluation
- Strategic IT Service Cost Reduction
- Telecom Expense Management System Evaluation and Implementation
- IP Telephony / PBX RFPs and Evaluations
- Call Centers and Automatic Call Distribution (ACD)
- New Construction/Relocation Project Management
- Business Process Evaluation

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