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A committed and people-focused organisational development/learning professional with extensive experience involving curated and/or bespoke learning and change management initiatives in 'fast paced' customer-focused business and public/community organisations.
Considerable involvement in the project management of experiential learning and business performance transformation initiatives (including managing teams and third party suppliers and contractors). Also highly developed facilitation expertise as a university lecturer and business performance consultant, and a teacher and instructional designer in the vocational education and training sectors.
Dedicated to engaging stakeholders, frontline staff and customers to align business strategy with cost-effective learning performance interventions for a digitally connected workforce that enables fulfilling Just-In-Time, Just Enough Learning experiences that empowers frontline personnel and their leaders to meet key business goals and exceed customer expectations.
Rather than a purely content driven approach I utilise instructional design methodologies and tools such as Rapid ADDIE and applying AGILE project management to develop blended 70/20/10 learning approaches. Extensive experience with applying situational action learning techniques and learning technologies to develop active and engaging customer-focused and business-driven competency/capability-based inductions and continuing professional development programs for private sector business and public education provider organisations. Experience with AGILE project methodology working as the documentation and training lead on the myFuture LMS project at Telstra.