Roxanna (Roxy) Couse

Leading Ecommerce Strategy and Customer Experience at Bloomreach

As the Director of Customer Experience at Bloomreach, I lead a global consulting practice that helps clients optimize their ecommerce performance and deliver magical digital experiences to their consumers. I have over 10 years of experience in ecommerce strategy, UX design, product management, and content optimization, working with some of the world's leading brands and retailers.

I am passionate about creating customer-centric solutions that drive growth, engagement, and loyalty. I have a proven track record of scaling teams, developing new offerings, and maximizing P&L performance. I also have strong cross-functional leadership skills, partnering with sales, engineering, marketing, and support teams to ensure alignment and collaboration. I am always eager to learn new skills and technologies, and I hold a Prosci Change Management certification and a Master of Science in User Experience Design.