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𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐬𝐭 | 𝐂𝐫𝐞𝐝𝐢𝐭 𝐂𝐚𝐫𝐝 + 𝐀𝐯𝐢𝐚𝐭𝐢𝐨𝐧 𝐆𝐞𝐞𝐤
I am a client-facing vertical lead at Comscore's financial services consulting practice, working extensively with senior executives from top-tier financial institutions in the US. I help financial institutions optimize their customer experience strategies and improve user experience through data-driven insights and recommendations to be best-in-class.
Areas of focus include:
▸Customer experience optimization
▸User experience journeys
▸Credit card rewards (from earning to redemption experience, including travel portal experience)
▸Virtual Assistant experience & features
▸Competitive intelligence & benchmarking
▸Customer growth and acquisition strategies
▸Emerging FinTech challenges
I have a deep understanding of the consumer finance space and a track record of delivering impactful recommendations that drive business growth. Whether it's through new customer acquisition in consumer lending or improving existing customers' digital experience, I have the skills and experience necessary to help financial institutions succeed.
Passionate about Strategies, Marketing, FinTechs, and the 𝗕𝗜𝗚𝗚𝗘𝗦𝗧 nerd when it comes to all things aviation. Feel free to follow, say hello, or connect.