Samantha Middlebrook

Samantha Middlebrook

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Latest Content

destinationCRM's 2024 CX Megatrends to Watch Wrap-up with Samantha Middlebrook
Podcast Episode
Maximizing Knowledge Management for Agent Effort & Productivity
Podcast Episode
The Reassurance Cycle: Why the Voice Channel is Here to Stay
Article
Learnings from Contact Center Leaders
Podcast Episode
How to Attract and Retain Staff in the Modern Contact Center
Article

I am a self-motivated strategic CX leader with over 7 years of experience developing products and leading teams through transformation.
Passionate about providing quantifiable benefits for my clients, I work with C-level Executives to understand their businesses’ CX & EX needs and design and implement digital solutions.

Recent recognition:
• Engati CX’s Top 14 Experts for March 2021
• Surveysensum Top 150 Global CX Thought Leaders & Influencers 2020
• Engati podcast spotlight – Align your transformation in 3 steps
• Top 25 CX Influencers 2019
• Founding Board Member – Orbit (Young Millennial Leaders Rotary)

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podcast episodes