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Head of Digital Product | Head of Digital | Head of User Experience (UX) | Head of Digital Experience | Head of Design | Head of E-commerce | Head of Mobile (App) | Head of Optimisation | Head of Digital Innovation.
Proven track record of leading and delivering commercially successful, best-in-class digital experiences and digital transformation across multiple sectors - Telecoms, Energy & Utilities, Retail/FMCG/Hospitality, and Automotive for global brands and start-ups such as - British Gas, Talk Talk, BMW, Hyundai, Costa Coffee.
Leader of cross-functional teams across Digital Product, Sales & E-commerce, Omnichannel, Online Self Service & Digital Account Management, Onboarding, Search, Loyalty & Retention, UX/UI Design, Content Management, and Digital Marketing.
Deep knowledge and application of Agile Methodologies (Scrum/Kanban/Feature-Driven Development/Lean, etc.) and User Experience/Design Principles.