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5 years of working experience in Customer experience, Operations, Q.A. and Training.
• Expertise in managing Global Support operations, handling shift allocation of 35+ members.
• Excellent Client Relationship (Internal as well as External) good at making and maintaining Public Relations.
• Strong communicator with good influencing skills, ability to drive the team effectively at all levels.
• Proactive decision-maker along with putting together comprehensive solutions for business strategy.
• Proficient at problem-solving by having an analytical approach to the problem.
• Attention to Detail: Ability to visualize the bigger picture, eye for details to craft solutions that drive revenue and yield corporate financial value
• Drive process improvements, business process reengineering (BPR), Change management
• Facilitating communications between diverse functional and hierarchical groups to drive convergence of vision
• Flair for Training and Coaching, Support and Promotion