Taylor Barbieri

🌉 The scene: The Devil’s Cauldron waterfall in Baños, Ecuador

🧍 The cast: Me, a bridge attendant, and a kind stranger

🤔 The problem: I wanted to get a photo of the Devil’s Cauldron waterfall from the perfect angle . . . but had to cross a long rickety wooden bridge to get there, and I have a terrible fear of heights and fast-moving water (and I can’t swim, either).

😊 The resolution:

So, I was standing on rope-and-wooden plank bridge suspended over a stunning, raging waterfall called The Devil’s Cauldron. Every time I would try to take five steps forward, my heart would practically beat out of my chest and I would take four steps back.

After 20 minutes, the bridge attendant asked me what the problem was. I explained my fear of heights and that I was afraid to cross.

He asked if I would cross if someone went over with me. I shrugged my shoulders, doubtful that anyone would want to help a random stranger cross a crowded bridge on a scorching Sunday.

Just a few moments later, the bridge attendant walked over a with a man in a yellow jacket who was grinning from ear to ear. The man took my hand and tried to soothe my nerves with jokes as we walked over the bridge. In what we seemed like no time at all (and after my heart nearly pounded out of my chest), we had crossed the bridge and I was able to taken in a breathtaking view of the waterfall.

So, what does all of this have to do with my career? 🤷‍♀️

I want to do the very same thing for customers that the stranger in yellow jacket did for me: guide and support them one-on-one as they work to achieve their goals.

My entire career has been focused on customer education and support in one form or another, first as a communication coach for non-native speakers of English, then as a content marketer, and now as a customer experience specialist.

I help customers to achieve their goals with your product (and subsequently increase revenue and retention) by using a mix of educational content creation, high-touch and low-touch customer support, collaboration, and empathy.

Here’s a bit more about what I offer customers (and your business in particular):

• Customer onboarding and education
• Customer support provided via phone, email, live chat, and SMS
• Content creation, from blogs and marketing emails to support documentation
• Customer de-escalation
• A background in serving customers from various fields, including SaaS, DTC, and education
• Remote communication and collaboration