Latest Content

Practical AI use cases to drive customer experience success
Jan 16, 2025
Article
1

Thanks for viewing my profile. I'm a technologist at heart and get pleasure out of seeing clients have success from the solutions we've built together.

Mapping business needs to technical solutions is gratifying, especially when the program goes well and has the desired business impact. At the end of the day, if a program isn't architected to move the needle of interest from the beginning, why do it?

With 20+ years in enterprise software sales, integration, program & product management and marketing, I've built teams, partnerships, developed sales solutions, product roadmaps and overseen complex technical programs. These days, my passion is helping our customers set CX strategies that align to their objectives and drive real business value.

For more information please visit www.genesys.com, or reach out to me directly to have a conversation.

Tim Friebel
Global Director - AI & Innovation Value
[email protected]

1
article