Tim McMillen

I am the Founder and a Director at Profound (www.profound.digital) and we help businesses use insight to build great customer experiences, make smarter technology choices and prepare their teams for digital transformation.

◾️ Why Profound? ◾️

Our people make us stand out. Our high calibre team has an impressive background of success working with many well-known B2C, B2B and D2C businesses.

We advise, we design and we build great digital experiences that return value fast.

◾️ Recent achievements ◾️

• We have won DXA Gold awards for the Best Online User Experience and the Best Digital Transformation
• We achieved a 67% growth in ecommerce profit for protyre.co.uk after we replatformed them
• We replatformed planetorganic.com in under 90 days
• We replatformed Interflora.co.uk onto a headless best of breed stack in under 10 months

Check out or website for more Client Stories.

◾️ Who we work with ◾️

We enjoy working with mid-size and enterprise scale businesses to solve design or technology challenges in a strategic way. The typical challenges we help with include:

• Our business is not customer focused enough
• Our technology is hindering our ability to grow
• Our teams need help to modernise their ways of working and become more digitally focused
• Our business does not or cannot use data to make decisions
• Our market share online is shrinking

◾️ Our key services ◾️

Experience Design
• Service design & Customer journey mapping
• Digital product design (UX & UI)
• User research, usability and accessibility testing

Digital Consulting
• Technology advice and platform selection (PIM, DAM, ecommerce, CMS, OMS)
• Product strategy and road mapping
• Data strategy and insights
• Business readiness and change management

Digital Transformation
• Ecommerce replatforming
• CMS replatforming
• Systems integration

Digital Acceleration and Optimisation
• Conversion rate optimisation (CRO)
• Continuous improvement
• Digital upskilling and training

◾️ A selection of Clients we have helped to date ◾️

B2C
• Interflora
• Planet Organic
• Micheldever Tyres
• Majestic Wine
• WE Fashion

B2B
• Computacenter
• LGC Genomics
• Jewson
• Horizon Platforms
• Accenture

D2C
• Unilever
• Saint Gobain
• Heineken
• Marshalls
• Jeld-Wen

◾️ How can we help you? ◾️

If you think we can help with any type of digital, customer experience or technology challenge please do connect with me (on LinkedIn), or book a chat with me: https://calendly.com/profound-digital/intro-chat-with-tim-at-profound