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Strategic, dynamic, and results-driven executive leader with over a decade of experience leading B2C and B2B businesses with direct customer bases exceeding 300k. Proven expertise in shaping, directing, and executing on member experience strategies that drive increased retention, upsells, and customer satisfaction. Expert in team development, employee retention, and leadership.
Adept at building and leading high-performing teams across member community, member services, and product organizations to deliver best-in-class, customized experiences that align with the company vision and mission. Strong experience in collaborating with cross-functional teams to ensure alignment and achieve goals. Excellent communication, negotiation, and public relations skills, with a demonstrated ability to effectively communicate with Senior Management. Skilled in analyzing data from analytics platforms to derive insights and forecast the impact of initiatives.