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Internal Customer Service - Definition & Best Practices
Oct 16, 2023
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Vineet Nayar is former CEO of HCL Technologies and Founder of Sampark Foundation. He is also author of the highly acclaimed management book “Employees First, Customers Second: Turning Conventional Management Upside Down” (Harvard Business Press, June 2010).

Vineet is an acknowledged management visionary and a radical thinker who architected HCLT’s transformation from $0.7 billion in 2005 to a $4.7 billion Global Technology Services Company with over 85,000 employees spread across 32 countries in 2013. This radical transformation led Fortune to recognize HCL as “the world’s most modern management” while BusinessWeek named HCLT as “one of the world’s most influential companies”; praise that has led HCL’s innovative management practices to be taught as a case study at both the Harvard Business School and London Business School.

Vineet was also recently chosen by Fortune Magazine for its first ever, global “Executive Dream Team” 2012 which has been described as an “all-star leadership” that “could coalesce and dominate in any industry”. This is in addition to his inclusion in the elite “Thinkers 50 List” in 2011-12 which is a definitive listing of the world’s top 50 business thinkers.

In 2005, he established Sampark Foundation (www.samparkfoundation.org) with the aim of enabling large scale innovation in education. His work in this area has seen Vineet being cited in Forbes magazine's prestigious '48 Heroes of philanthropy List 2016'.

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