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Nicole Nevulis
LinkedIn
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Insights to Inspire Inclusion
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A Customer-Centric Approach to Back-Office Operations
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What Back-Office Managers Can Learn from Hockey
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Extending WFM Into the Back Office: Integrating WFM Practices
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Extending WFM into the Back Office Is Easier with a WFM Center of Excellence
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Top 6 Challenges in Extending WFM Beyond the Contact Center
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A Maturity Path to Extend WFM into the Back Office
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