Digital Customer Experience enthusiast. Passionate about travel, CX, marketing and business process automation, inbound demand generation and digital acquisition, growth, enabling teams via digital, chatbots and AI application to solve problems.
Former Project Manager now immersed in the world of experience and automation for B2B travel distribution. I like processes, workflows, journeys, data, NPS, CRM, brand & commercial strategy and value propositions… and continually learning new things.
Working from Majorca for a global company, together with an excellent group of professionals and friends, blessed with the opportunity to work with and learn about many different channels, technologies and geographies.