Ganesh Srinivasan

Ganesh Srinivasan

LinkedIn
How can utilities companies effectively automate the customer experience?
Article
How can utilities companies effectively automate the customer experience?
Customer retention: 15 Strategies to improve CR
Article
Customer retention: 15 Strategies to improve CR
Digital customer experience – Why it matters in 2023
Article
Digital customer experience – Why it matters in 2023
How to personalize customer experiences at scale
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How to personalize customer experiences at scale
AI and automation in customer experience
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AI and automation in customer experience
What is customer experience management and its best practices?
Article
What is customer experience management and its best practices?
Goal-based conversations, powered by Generative AI
Article
Goal-based conversations, powered by Generative AI
A guide on omnichannel customer engagement
Article
A guide on omnichannel customer engagement
How customer service expectations differ from generation to generation?
Article
How customer service expectations differ from generation to generation?
Digital commerce – A complete solution on commerce 2023
Article
Digital commerce – A complete solution on commerce 2023
Why enable conversational commerce on Instagram?
Article
Why enable conversational commerce on Instagram?
How to improve customer satisfaction in 2024?
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How to improve customer satisfaction in 2024?
Anticipated Listening for humanized conversations
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Anticipated Listening for humanized conversations
What should CX leaders focus on during an economic downturn?
Article
What should CX leaders focus on during an economic downturn?
Top 10 IT automation trends for 2023
Article
Top 10 IT automation trends for 2023
AI chatbots in customer self-service
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AI chatbots in customer self-service
Customer acquisition cost – 8 Ways to reduce your CAC 2023
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Customer acquisition cost – 8 Ways to reduce your CAC 2023
7 Ways to improve the sales cycle using CX automation
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7 Ways to improve the sales cycle using CX automation
How to create buyer personas? A step-by-step guide
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How to create buyer personas? A step-by-step guide
Types of customer analytics and their benefits
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Types of customer analytics and their benefits