Proactive, customer-focused, operations professional with the ability to work as a team player or independently as needed. Strong multitasking skills and keen ability to troubleshoot and think outside the box. Excellent communication expertise allowing for effective work with internal customers, external customers and IT organizations.

Beginning as a developer in the early days of the web, I have since been involved in every major aspect of online design and development, advising clients on how to effectively leverage their online presences to create pleasurable user experiences. Founder of AgoraBiz.com in 2005 (sold to SeLoger.com in 2008), co-founder of Aquassay in 2015, I now put my technical expertise and my experience as an entrepreneur at the service of innovative projects. Since july 2017, you can find me at Station F. Ask for TwicPics!

Finding your own career path is never easy, and for me it took some time but I realised that there was a distinct pattern between all the professional experiences I’ve had so far that drives my motivation and allows me to reach my full potential: I’m passionate about helping people, while adding that human touch that can easily be lost in the digital world we are living today. I always wanted a career that would allow me to use my linguistic skills, but also give me exposure to different cultures, ways of working and meet great people. Today I’m a CSM and I’m loving it! This role ticks all the boxes of what makes my dream job: working internationally, helping people solving complex issues, and coaching them to be successful! Most of all, my role allowed me to meet amazing teams and I feel proud and lucky to have had the chance to work with great brands such as Disney, Burberry, Danone, Orange, Lego, the BBC, British Airways, Hermes… and many more!

As the Senior Director of Digital Customer Support and Support Readiness at Sophos, I lead a global team that delivers and markets award-winning technical support and enablement content through innovative and scalable online self-service support channels and digital adoption platforms. I am passionate about enhancing customer experiences and satisfaction, driving digital transformation, and empowering my team to achieve excellence. Some of my recent achievements include winning the 2021 Vidyard Video in Business Mastermind Award for reinventing how customers are supported in the digital age and launching a new global community support function that encompasses technical self-service, support marketing, video production, social media management, and support enablement

I’ve spent two decades helping organizations improve their customer data stack and customer experiences (CX) through technology, people, and processes. As a people leader, I'm passionate about fostering team members by leveraging their skills and strengths to achieve both team and company objectives. I implement strategic plans to address weaknesses and continuously review progress to support individual career growth. My unique blended background — encompassing roles as a software engineer, technical architect, and product marketer — enables me to help bridge the gap between IT, data and business teams, fostering collaboration and driving impactful outcomes. In different roles, I’ve built from the ground up and scaled new disciplines and programs, ensuring to set strong foundations for long term success. I thrive in dynamic environments where change is the only constant. Complex industries and spaces (data, AI, martech, adtech) fascinates me, and I continuously seek to stay ahead of emerging trends and advancements. This allows me to provide organizations with valuable recommendations to navigate challenges and seize opportunities.