In my professional career, my experience has consisted of a variety of technology related positions that have a client focus. I have found that I have a knack for investigation and a passion for providing a positive customer experience. This has lead me to customer facing Technical Support roles for the most part and, most recently, into the world of email deliverability. For the past two years, I have been immersed in all things related to email deliverability. Predominatly, my customers over this time span have been enterprise level with touch points including from executive level contacts, project management, and day to day operations employees. I have balanced applciation support with MTA administration in addition to tactical discussions like warmup. The demands of my position require that I mesh technical acumen with industry knowledge and package them in soft skills on both internal and external customer contacts. In addition to day to day MTA management, I conduct ISP outreach and deploy various tactics to remediate deliverability issues like poor reputation, bulking, and blockage. I provide deliverability support and training to customers in additon to techincal and strategic associates within my organization. Reinforcement of best practices to avoid unsolicited commercial email (commonly shortened to UCE or referred to as Spam) like email list sanitation, bounce management strategy, and other strategems help to mitigate the issue of spam that so prevalent in the email communication medium. Specialties: Email Delivery, Email Marketing, Enterprise Applicaiton Support, Industry Relations, Client Relations, Training, Public Speaking

I help clients generate sales by increasing the right traffic to their website and then turning that traffic into leads. That is the heart of the Inbound Marketing approach. I'm a client-focused senior marketing and business development executive with a background in marketing, social media, mobile and technology ventures. I have expertise in commercial strategy formulation, business development, channel creation and management, with P&L control and financial planning skills as an added bonus. I'm interested in helping businesses grow, focus resources, and maximise opportunities. Specialties: inbound marketing, social media, social business, client development, business development, strategy, digital marketing, startups

Eric Termuende is a best-selling author, internationally recognized thought leader, and keynote speaker on all things future of work, leadership, workplace culture, and talent management. After years spent studying the world’s greatest places to work, he has deciphered what sets amazing leaders apart from the rest, and what it takes to build incredible teams that are resilient, innovative, and ready for the future. His research and insights have inspired category-leading companies like Amazon, Coca-Cola, Nationwide, IBM, Zoom, Nokia, John Deere, and Toyota, to name a few. Eric’s perspectives and accomplishments have also been featured in Forbes, Fast Company, Inc., and many other prominent publications. In addition to the hundreds of keynotes he has delivered around the world, Eric is an entrepreneur and leader in his own right. As co-founder of NoW of Work, Eric has been named one of the world’s Top 100 Emerging Innovators by American Express, making him a trusted resource as we collectively navigate the future of work together. Eric’s keynotes aren’t just engaging and insightful, they’re a fun, practical journey loaded with actionable takeaways that audiences can implement right away. Those that attend Eric’s keynotes often share that his refreshing, down-to-earth messaging not only gets them excited about the future, but also provides the practical tools and know-how to build teams and thrive in it.

I am a senior leader with over 15 years executive experience developing and implementing strategies to assist public and private companies with scaling their businesses worldwide. Over the past two decades, I have served in numerous operational leadership positions with profit and loss responsibilities, leading digital transformations, and guiding the evolution of companies’ cultural identities. I am an innovative problem solver with demonstrated abilities to lead cross-functional enterprise teams and deliver targeted results. I serve as an advisor to C-suite and CEOs on corporate strategies and bring a career record of establishing strong governance models, developing risk mitigation strategies, and driving value creation.