Strategic sales specialist with an extensive background in a multitude of industries spanning SaaS, Recruitment and Education. Responsible for hiring and training a sales team in the UK and growing Cin7's revenue in the UK by 100% After 5 years of experience in Revenue generation roles (Sales & Partnerships) in the SaaS space, I have recently made the jump to Operations, applying everything I have learned to devise and execute on GTM strategies.

More than 19+ years of Experience in IT & Software with 13+ years handling Customers and Solving Customer Escalations escalated from Support for Technical, Administration, Infrastructure, Security, Performance, Analytics Tasks on Oracle Hyperion EPM Products, OBIEE, Oracle Analytics Server, Oracle Analytics Cloud Services, Oracle Identity Cloud Services (IDCS). Having 6+ years in Software Testing/Quality Assurance and Development. Security: Product Level Security, SSL/TLS, SSO Configurations (Kerberos, OAM, CA SiteMinder, Azure, Okta, OneLogin, SAML 2.0, OAuth, OpenID Connect, etc), LDAP Directory Integrations, Provisioning Users, etc.

A linguist deliberately working in IT.

Technology Leader with a proven record of innovation and a passion for design and usability. Exceptional presentation and communication skills with recognized mentoring and coaching abilities. Leadership ♦ Strategy ♦ Evangelism ♦ Open Innovation Avid electronics hobbyist and software enthusiast, able to design and build hardware and develop software at all levels of the stack. My current interests include: Cybersecurity ★ Ethical Hacking ★ IOT ★ Intelligent Agents ★ Robotics ★ 3D Printing

There's a lot more to marketing than just running ads and posting compelling content! I believe that the three cornerstones of a scalable and enduring marketing strategy are Technology, Digital Advertising and Customer Experience. My passion lies in leveraging these pillars innovatively to solve complex marketing challenges and to drive accelerated growth. My approach is always data-driven, customer-centric and agile. Work smarter, not harder! With a seasoned understanding of the evolving digital landscape, and deep experience directing and executing growth strategies for businesses large and small, it’s in my DNA to watch trends, be ahead of the 8-ball and grow and future-proof businesses with robust marketing programs. Proven leadership and management of high-performing, highly-accountable and highly-motivated teams. Check out my website: https://verashafiq.com Subscribe to the Vera Shafiq Podcast: https://verashafiq.com/podcast/

I help create a seamless DTC end-to-end operations backbone to support the DTC growth by automations, tools and systems in order to deliver a great post-purchase and self-service experience. Expertise: Customer Experience, Customer Journeys, Customer Success, Chatbot, Automation, Automated Processes, Artificial Intelligence (AI), Customer Service, Customer Satisfaction, NPS, Product Manager, Business Owner, Marketing, Agency Management, Tracking and Reporting, Intercultural Competence, Capable of working effectively at all levels in both large & SME organisations. German native-speaker, bilingual in English, basic knowledge in French and Spanish. +10 years of experience in Zurich plus life chapters in Bangkok and London.