Experienced Service Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Coaching, Sales, Customer Relationship Management (CRM), and Team Building. Extensive Background in International Management, in a multi-lingual environment. Strong education professional graduated from North Carolina State University and Southeastern Baptist Theological Seminary.

In the summer of 2020, after sitting in front of my computer on Zoom call after Zoom call, I was in the worst shape of my life. A trip to the doctor confirmed that my blood pressure was getting very high, like ‘go on medication’ high and I had to do something about it. I asked a co-worker for recommendations of podcasts to listen to as I began to walk every morning to get in better shape. The Selling From The Heart Podcast was at the top of her list. From the moment I heard Larry Levine and Darrell Amy interact with each other and the stellar lineup of guests they had, I was hooked! Each week, Larry and Darrell talk to some of the top names in sales training and enablement, people like Anthony Iannorino, Mark Hunter, Brent Adamson, and Shari Levitin. Be sure to listen in on whatever platform you consume your podcast content, or, WATCH the guys each week on YouTube! By partnering with the SFTH Podcast you gain access to thousands of sales professionals from around the globe each week on our podcast as well as direct access to our community members in our Insider’s Group and various social media channels! If you’re interested in partnering with us, or would just like to have a chat about trust and authenticity, reach and let’s have a conversation. [email protected] | 518.598.9625

Discreet, Private and Confidential. Help for c-level executives, actor/actress, athletes, musicians and other pubic personalities solving the most difficult of problems. The last resort for those who have not had the experience and the first resort for those that have. -Sudden Fame / Paparazzi -Crisis Management -Self Sabotaging -Performance Issues -Physical and Emotional Pain -Athletic or Professional loss recovery -Superhuman Levels of Performance on all levels. Mental, Physical and Emotional. Founder of Cognomovement - Used by Therapist Globally - Psychotherapist, Voice, Behavioral, Physical, MD's, Acupuncturist's, RN's and more. Frequent guest on Gaia TV, Gaiasphere, Shift Network, Institute of Noetic Sciences IONS, International Association Near Death Studies IANDS, Radio Show Host at UK Health Radio. Work published in Newsweek, The Street. Daily Express, Shape Magazine and many more

Co-author of three books on increasing CX while controlling costs: (1) The Frictionless Organization (2022); (2) Your Customer Rules! (2015); and (3) The Best Service is No Service (2008). New Driva Solutions website out soon! Our three practice areas = Contact Optimization to get more value from few(er) agent-handled contacts; (2) Performance Optimization to find & grow "best agents" and "best teams"; and (3) Sourcing Optimization to solve for "where in the world should we go (next)?" for customer support + "how on earth do we make it work for our customers?"

Senior Level E-commerce and Marketing executive. Proven track record of innovation, leadership and results. Experienced in e-commerce, marketing, merchandising, operations, and sales. Specialties include: multichannel operations, omni-channel initiatives, digital marketing, email marketing, ecommerce, social media, online merchandising and mobile marketing and mobile apps.

Experienced and results-driven professional with a passion for driving business growth and innovation. With a diverse background encompassing roles in product management, business development, partnerships, and client solutions, I bring a versatile skill set to the table. In my most recent role as a Senior Product Manager at Movable Ink, I have been instrumental in driving the success of the integrations and data activation roadmap. From conceptualizing and implementing business development strategies to forging strategic partnerships, I have consistently delivered outstanding results at Movable Ink. My ability to navigate complex business, technical, and functional landscapes has earned me recognition, including the prestigious Founder's Award for embodying the core principles of the organization. Prior to Movable Ink, I held leadership positions at renowned companies such as Citi and Experian, where I honed my expertise in email marketing implementation, client relationship management, and driving superior client service. I have a proven track record of exceeding expectations and delivering exceptional outcomes for both internal stakeholders and external clients. With a solid foundation in marketing and a Bachelor's degree in Marketing from the University at Albany, SUNY, I possess a strong understanding of market dynamics and consumer behavior. Additionally, I have furthered my professional development through certifications from Pragmatic Institute. What sets me apart is my ability to adapt quickly to new challenges and embrace new challenges. For example, I have successfully transitioned from Business Development to Product Management, owning critical aspects of data and integrations roadmaps. Through my proactive approach, I have established a strong culture of collaboration and innovation within cross-functional teams. Known for my exceptional client service and the ability to build lasting relationships, I have been endorsed by colleagues and leaders for my expertise in email marketing, online advertising, and superior client service. I thrive in dynamic environments that require strategic thinking, problem-solving, and the ability to drive growth through innovative solutions. If you are seeking a driven and accomplished professional with a proven ability to deliver results and foster a strong culture, I am confident that my diverse background and skill set make me a valuable asset to any organization. Let's connect and explore opportunities for mutual success.

I currently lead the Media, Entertainment and Advertising vertical for Snowflake, one of the fastest growing companies in software history. Working with major media companies, ad tech, measurement and identity companies, sports properties as well as major advertisers to leverage Snowflake to execute on all mission critical data initiatives. Delivering on absolute best in class, advanced data capabilities to create massive competitive advantage for our customers. Executive-level data, analytics, strategy, operations and monetization expertise in the media, marketing and advertising industries across sports (NBA Digital, NCAA March Madness, PGA), entertainment (TNT, TBS, TruTV), emerging consumers (Adult Swim, Cartoon Network) and news (CNN). Previously an executive with Time Warner's Turner Broadcasting leading a 75+ team of data, technology and engineering professionals focused on consumer insights, monetization and marketing effectiveness by leveraging consumer data, cloud computing, advanced analytics, machine learning and data science. Created and ran the media and entertainment division at SAS Institute, the world's largest privately held software company and leader in predictive analytics and leveraging big data. Previously a VP of Business Development with Turner Broadcasting focusing on digital distribution across mobile, digital and advanced television platforms. Investor and advisor to entrepreneurs and early stage companies in the data, targeted marketing and advanced advertising areas. Successful advisory roles and exits include Eyewonder (sold to Limelight Networks - $110M) , Digitalsmiths (sold to Tivo - $140M Cash) and Clearleap (Sold to IBM - $135M+).