I am an IT Operations Leader and Customer Success Professional experienced in leading both technical and non-technical teams in the field of IT and SaaS support. Over the past 13+ years, I have gained extensive experience in various aspects of IT operations, SaaS operations, and customer service functions within fast-paced, customer-centric, 24x7x365 support environments. I excel as a leader and take pleasure in tasks like hiring, training, and developing others, as well as problem-solving and ensuring customer success. I possess the ability to motivate teams and transform them into high-performing business units. Moreover, I have a wealth of experience in customer relations across all levels, from engineering and end customers to C-Level executives. I am also open to travel for work opportunities. Strategic Sales & Operational Leadership: - Cultivate, expand, and sustain relationships with crucial industry and community partners. - Offer vital negotiation and planning expertise to align with business objectives, boosting sales. - Develop and execute new processes, policies, and teams within the operations organization to improve client delivery and enhance customer experience. Leadership in Directing Technical Teams: - Utilize interpersonal skills to strengthen team unity, foster cross-departmental relationships, and improve communication. - Proficient in working with both technical and non-technical teams, internal and external customers, and management at all levels. - Efficiently collaborate with engineering teams and supervisory members, delegating tasks effectively. - Head IT and SaaS teams to develop standard operating procedures, prioritize crucial tasks, and enhance technical expertise and critical thinking across the organization. Strong Technical Background: - Extensive experience with Windows OS, ServiceNow, Cisco Voice, Contact Center solutions, Sales Force, JIRA, Slack, Intercom, Zoom, Hubspot, Atlassian, Hotjar, and Shopify. - Profound understanding of platforms crafted for network monitoring, ensuring availability, performance metrics, and data collection for reporting and analytics.

I’m a sales and marketing obsessed out of the box thinker and love strategizing and executing creative campaigns. I value human connection deeply and work to provide authentically curated content for clients that is unmistakably theirs. I love music. I have spent time alongside locally and internationally renowned music managers - honing my expertise in branding, advertising, content writing/creation, and production. By night I am a songwriter and producer crafting tunes with writers across the US’s music cities, while also growing my personal music project. I graduated Colby College in Waterville, ME in 2018 with a degree in History and was a 4 year football letter winner. Go Mules!

Online Marketing, Cross-Media-Publishing, Marketing-Kampagnenplanung, E-Mail-Marketing, Elektronische Produktdarstellung, Web-Business, Pressearbeit, Prozessoptimierung, SEA, SEM, Online Consultancy, Project Coordination, Marketing, Social Media, Mobile, Campaign Planning, Content Digitization, Cross Channel, Multi Channel, eCommerce, Product Information Management, PIM, Key Account Management, Sales, Vertrieb

Top Producers are different. They produce more than most and, as a result, they expect more.... They expect more of themselves, of their organizations and of their leadership. It is that understanding, along with my goal of helping others reach their potential, that has helped me to attract, develop and retain Top Talent over the past 25 years. Leadership in/of: Organizational Change Multiple Sales Forces Sales Process Engineering Management Process Engineering Adept in: Software as a Service (SaaS) Business to Business Sales ( B2B ) Leadership Development Attraction of Top Talent Development of Top Sales Producers Development of Top Sales Leaders If you are a Top Producer OR if you feel you have the ability to be one but do not have the support and direction of your current organization, please contact me. I can help you release your pure potential. Be warned, however, YOU WILL BE STRETCHED. You will also achieve more than you could possibly imagine. My goal is to help as many people as I can get what it is that they want of of life. Would you like to be one of those people?

Cloud Engineer with experience building on Google Cloud Platform, AWS, and Oracle Cloud. Specializing in data architectures, engineering, orchestration, and analytics.

I've been working as a Full-Stack developer for many years, focusing on some parts of the stack in different periods of my career. I have strong problem-solving skills and I have experience as a team leader. Please, don't add me to your connections just to sell me the services of your company :-)