Narvar, the post-purchase platform for e-commerce brands shares their top pieces of content to equip any brand for post-purchase best practices.
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With ecommerce sales soaring, many online merchants are discovering a reciprocal and unwanted trend: growing returns. Learn what's fueling the normalization of returns in ecommerce in this blog.
The ecommerce landscape is a competitive one. Learn what makes a return solution a winner and how you can use better return technology to reduce operating expenses and capture additional revenue.
The ecommerce landscape is a competitive one. Learn what makes a return solution a winner and how you can use better return technology to reduce operating expenses and capture additional revenue.
Delivering bad news to shoppers can be difficult, but retailers who provide accurate, timely communication about deliveries can turn these interactions into positive relationships and brand loyalty. In this article, you'll learn how to deliver bad news to shoppers in a way that actually improves customer loyalty.
Did you know that 10% of annual ecommerce orders result in a "Delivered, Not Received" classification? A major portion of delivery issues are tied to poor order visibility. For retailers, fixing...
Post-Purchase visibility helps retailers thrive because more visibility into ecommerce operations makes it easier to deliver on promises, boost satisfaction, and increase customer lifetime value.
Learn how retailers and online merchants are closing the divide between product expectation and experience to lower return rates, protect profitability, and retain more revenue.
Returns are a critical part of the shopping experience and one of the most important drivers of customer loyalty. Learn how you can start making ecommerce returns a quick win for everyone in this...
If you've ever wondered how to increase subscription loyalty in your business you're in luck-this blog covers the #1 most overlooked way to boost subscriber loyalty: a great post-purchase experience.
Seasalt Cornwall is a brand that understands the importance of the post-purchase experience-they've used it to boost their CSAT and NPS scores, strengthening their revenue stream and cash flow in...
The terms and conditions in your return policy will largely depend on the nature of your business.
If a retailer can keep a customer happy for 100 after a purchase, they're likely to retain that customer for 5 years. In this article, we examine 5 ways post-purchase improves shopper happiness.
