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The Ultimate Guide to Customer Service Expectations
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The Ultimate Guide to Customer Service Expectations
How a Web Crawler Helps Users Find the Pages They Need
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How a Web Crawler Helps Users Find the Pages They Need
How To Get Ahead of the Cloud Migration Conversation
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How To Get Ahead of the Cloud Migration Conversation
5 Ways to Make Your Customer Service Great
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5 Ways to Make Your Customer Service Great
Customer Service 101: The Basics
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Customer Service 101: The Basics
Defining Customer Service
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Defining Customer Service
Why Reviews Matter in Financial Services - And How You Can Take Control
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Why Reviews Matter in Financial Services - And How You Can Take Control
6 Customer Service Tips to Implement
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6 Customer Service Tips to Implement
Becoming the Best Client Service Representative
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Becoming the Best Client Service Representative
The 6 Types of Customer Service - Picking the Best for You
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The 6 Types of Customer Service - Picking the Best for You
Your Guide to Customer Relationship Management
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Your Guide to Customer Relationship Management
The Most Important Customer Service Skills
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The Most Important Customer Service Skills
millennials-vs-gen-z-customer-service
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millennials-vs-gen-z-customer-service
What Does "Specialized Search Engine" Mean?
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What Does "Specialized Search Engine" Mean?
Using JavaScript to Create an Internal Search Engine
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Using JavaScript to Create an Internal Search Engine
The Business Case for AI Site Search as a Service
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The Business Case for AI Site Search as a Service
The Essential People Skills Needed to Succeed in Service Industries
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The Essential People Skills Needed to Succeed in Service Industries
Distinguishing Customer Care, Experience, and Service
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Distinguishing Customer Care, Experience, and Service
What Is An AI Chatbot? How It Can Be Beneficial To Your Business
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What Is An AI Chatbot? How It Can Be Beneficial To Your Business
What Does Customer Service Mean To You: Here's How To Answer It
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What Does Customer Service Mean To You: Here's How To Answer It
A 2021 Guide on How to Improve Customer Service
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A 2021 Guide on How to Improve Customer Service
The Third Wave of Customer Support: AI Search and Natural Language Automation
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The Third Wave of Customer Support: AI Search and Natural Language Automation
How to Empower Your Customer Support Team
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How to Empower Your Customer Support Team
How Site Search Allows for Better User Experience
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How Site Search Allows for Better User Experience
The History and Evolution of Customer Support
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The History and Evolution of Customer Support
Why You Should Provide Your Support Staff with a Knowledge Management System
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Why You Should Provide Your Support Staff with a Knowledge Management System
How to Create an Optimal Customer Support Workflow
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How to Create an Optimal Customer Support Workflow
A Breakdown of Good Customer Service
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A Breakdown of Good Customer Service
Tips to Boost Operational Efficiency in Your Call Center
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Tips to Boost Operational Efficiency in Your Call Center
The Second Wave of Customer Support: Workflow Automation
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The Second Wave of Customer Support: Workflow Automation
What to Look for in a Customer Service App
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What to Look for in a Customer Service App
Study: Consumer Preferences for Resolving Support Issues
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Study: Consumer Preferences for Resolving Support Issues
Why Customer Service Is Important - the Key to Retaining Customers
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Why Customer Service Is Important - the Key to Retaining Customers
How Including A Q & A Section On Your Website Will Help Retain Customers And Why It's Important
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How Including A Q & A Section On Your Website Will Help Retain Customers And Why It's Important
Excellent Customer Service Software for Your Business
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Excellent Customer Service Software for Your Business
Why Customer Support Is A Brand Issue
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Why Customer Support Is A Brand Issue
Resources and Skills to Build an Internal Search Engine
Article
Resources and Skills to Build an Internal Search Engine
The Proliferation of Content and Its Impact on Your Customers
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The Proliferation of Content and Its Impact on Your Customers
How Self-Service Options Can Increase Customer Satisfaction
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How Self-Service Options Can Increase Customer Satisfaction
The First Wave of Customer Support Automation: Task Automation
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The First Wave of Customer Support Automation: Task Automation
Meta Tags 101: How They Work and Why They Matter
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Meta Tags 101: How They Work and Why They Matter
How to Use Reputation Management to Build Better Customer Relationships
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How to Use Reputation Management to Build Better Customer Relationships
The Overlooked Importance of Customer Service Representatives
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The Overlooked Importance of Customer Service Representatives
What Are Search Parameters? Attributes, Rankings, And Methods
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What Are Search Parameters? Attributes, Rankings, And Methods
Behind The Urgent Need for Modern Customer Support Solutions in Ecommerce
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Behind The Urgent Need for Modern Customer Support Solutions in Ecommerce
10 tips for Managing a SAAS Customer Service Department
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10 tips for Managing a SAAS Customer Service Department
Ecommerce Site Search: Creating A Competitive Edge
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Ecommerce Site Search: Creating A Competitive Edge
World Record or False Start? Here's how the brands behind the Games' best ads actually deliver for potential customers
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World Record or False Start? Here's how the brands behind the Games' best ads actually deliver for potential customers
Yext Data Hub: Explore Consumer Behavior, Search Trends Across The World
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Yext Data Hub: Explore Consumer Behavior, Search Trends Across The World
What Makes a Good Customer Success Manager
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What Makes a Good Customer Success Manager
The Next Big Application of AI Search: Customer Support
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The Next Big Application of AI Search: Customer Support
What is Search as a Service and Why Should You Use it?
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What is Search as a Service and Why Should You Use it?
How Our Support Team Decreased Our Average Customer Wait Time by Nearly 80% - In Under Three Months
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How Our Support Team Decreased Our Average Customer Wait Time by Nearly 80% - In Under Three Months
The Curious Case of Keyword Search (And What We're Doing About It)
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The Curious Case of Keyword Search (And What We're Doing About It)
The Secret to a Successful Website Redesign
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The Secret to a Successful Website Redesign
Insights 2021: More Verifiable Facts Equal More Trust and Engagement
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Insights 2021: More Verifiable Facts Equal More Trust and Engagement
Reopening Checklist: How to Get Ready for "Normal"
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Reopening Checklist: How to Get Ready for "Normal"
2021 Predictions: End-User Computing and Work-From-Home Lifestyles Will Stick Around Post-COVID
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2021 Predictions: End-User Computing and Work-From-Home Lifestyles Will Stick Around Post-COVID
Can the Government Fix Its Customer Service Problem? (Spoiler: It Can)
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Can the Government Fix Its Customer Service Problem? (Spoiler: It Can)
Google's Latest API Update: More Hours
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Google's Latest API Update: More Hours
International Women's Day 2021: Yext Women #ChooseToChallenge
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International Women's Day 2021: Yext Women #ChooseToChallenge
2021 Predictions from Prestigious Technology Partners Accenture and Adobe
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2021 Predictions from Prestigious Technology Partners Accenture and Adobe
2021 Predictions: Our Lives Are Not 9-to-5 Anymore - And Buyers Will Search For What They Want When It's Most Convenient
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2021 Predictions: Our Lives Are Not 9-to-5 Anymore - And Buyers Will Search For What They Want When It's Most Convenient
2021 Predictions: Site Search Will Become a Key Component of Digital Strategies
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2021 Predictions: Site Search Will Become a Key Component of Digital Strategies
2021 Predictions: Digital Channels Will Become The Default For Day-To-Day Banking - But Branches Are Here To Stay, Too
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2021 Predictions: Digital Channels Will Become The Default For Day-To-Day Banking - But Branches Are Here To Stay, Too
How CPG and Retail Brands Can Adapt to Changing Consumer Expectations
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How CPG and Retail Brands Can Adapt to Changing Consumer Expectations
Insights 2021: As 'Fact Updates' Surge, Digital 'Nimbleness' Will Be Key to Business Success
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Insights 2021: As 'Fact Updates' Surge, Digital 'Nimbleness' Will Be Key to Business Success
Extractive QA: The Next Big Thing in Search
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Extractive QA: The Next Big Thing in Search
A $5 Million Dollar Fumble? Here's What Happens When Top Super Bowl Advertisers Can't Answer Questions Via Their Own Website Search.
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A $5 Million Dollar Fumble? Here's What Happens When Top Super Bowl Advertisers Can't Answer Questions Via Their Own Website Search.
How to Skip the Marketplace and Convert More Customers on Your Own Site
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How to Skip the Marketplace and Convert More Customers on Your Own Site
Revisions to the SEC Advertising Rule Mean Positive Change for Investors. Here's Why.
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Revisions to the SEC Advertising Rule Mean Positive Change for Investors. Here's Why.
How Insurance Companies Can Win in the New Customer Journey Model
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How Insurance Companies Can Win in the New Customer Journey Model
ICYMI: How Vanguard Uses Journey Mapping, Search to Create a Better Customer Experience and Capture New Markets
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ICYMI: How Vanguard Uses Journey Mapping, Search to Create a Better Customer Experience and Capture New Markets
How Healthcare Organizations Can Answer Important Questions About COVID Vaccines
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How Healthcare Organizations Can Answer Important Questions About COVID Vaccines
Google's Latest API Update: Version 4.8 of Google My Business (GMB) API
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Google's Latest API Update: Version 4.8 of Google My Business (GMB) API
Holiday Search Trends 2020: How to Manage the Biggest Digital Season Yet | Yext % %
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Holiday Search Trends 2020: How to Manage the Biggest Digital Season Yet | Yext % %
You Asked, Yext Answers: How Does Search Impact My Marketing Beyond SEO?
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You Asked, Yext Answers: How Does Search Impact My Marketing Beyond SEO?
What SMBs Need to Do to Prepare for the Holidays During COVID
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What SMBs Need to Do to Prepare for the Holidays During COVID
How Financial Services Organizations Can Rev Up Revenue With Reviews
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How Financial Services Organizations Can Rev Up Revenue With Reviews
How Did Healthcare Make Digital Missteps During COVID - And What Do Organizations Need to Do Now?
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How Did Healthcare Make Digital Missteps During COVID - And What Do Organizations Need to Do Now?
How We Took 34% of Our Own Branded Searches Back From Google
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How We Took 34% of Our Own Branded Searches Back From Google
Steven Levitt on the Unexpected Effects of COVID-19 - and Why the President Doesn't Impact the Economy as Much As You Think
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Steven Levitt on the Unexpected Effects of COVID-19 - and Why the President Doesn't Impact the Economy as Much As You Think
It's Time to Take the BS out of Branded Search
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It's Time to Take the BS out of Branded Search
3 Ways Your Brand Can Build Trust Online
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3 Ways Your Brand Can Build Trust Online
Is Every Brand a Consumer Brand Now? What to Know About Embracing DTC Tactics
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Is Every Brand a Consumer Brand Now? What to Know About Embracing DTC Tactics
Sal Khan on the State of Education in the Global Pandemic - and Beyond
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Sal Khan on the State of Education in the Global Pandemic - and Beyond
How to Redesign Your Website to Deliver Answers And Drive Conversions
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How to Redesign Your Website to Deliver Answers And Drive Conversions
You Asked, Yext Answers: What Do I Need in My Martech Stack?
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You Asked, Yext Answers: What Do I Need in My Martech Stack?
Google's Latest API Update: Dedicated Food Menus
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Google's Latest API Update: Dedicated Food Menus
How To Redesign Your Website To Make It Work Harder For You
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How To Redesign Your Website To Make It Work Harder For You
The Winning Customer Service Combo? A Brainy Website and an Empowered Support Team
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The Winning Customer Service Combo? A Brainy Website and an Empowered Support Team
How Your Brand Can Avoid Common Site Search Failures
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How Your Brand Can Avoid Common Site Search Failures
Misty Copeland On Life in Quarantine, Underrated Leadership Skills, and Promoting Diversity in the Dance World
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Misty Copeland On Life in Quarantine, Underrated Leadership Skills, and Promoting Diversity in the Dance World
The Next Big Thing in Search: BERT
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The Next Big Thing in Search: BERT
Want a chatbot on your site? Here are 3 things you need to do
Article
Want a chatbot on your site? Here are 3 things you need to do
Is Truth Subjective or Objective? Here's What Science Has to Say
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Is Truth Subjective or Objective? Here's What Science Has to Say