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How to cut through AI hype
Article
How to cut through AI hype
The service silo problem has a solution, and it's working
Article
The service silo problem has a solution, and it's working
Katie King: CX innovators lead with empathy, not algorithms
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Katie King: CX innovators lead with empathy, not algorithms
When scale puts a squeeze on support
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When scale puts a squeeze on support
Letting software sell itself
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Letting software sell itself
The talent paradox
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The talent paradox
How Creditsafe eliminated the "black hole" between teams
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How Creditsafe eliminated the "black hole" between teams
Rehumanizing agent roles in the age of AI
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Rehumanizing agent roles in the age of AI
What comes after CSAT
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What comes after CSAT
Powered by AI, IT service delivery hits all-time highs
Article
Powered by AI, IT service delivery hits all-time highs
Strategic decision-making in the age of AI
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Strategic decision-making in the age of AI
Isabelle Zdatny: CX leaders need to escape 'AI pilot purgatory'
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Isabelle Zdatny: CX leaders need to escape 'AI pilot purgatory'
McLaren Formula 1 Team names Freshworks an Official Partner
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McLaren Formula 1 Team names Freshworks an Official Partner
AI has a customer trust problem. Here's how to solve it.
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AI has a customer trust problem. Here's how to solve it.
Teaching employees to trust AI
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Teaching employees to trust AI
Speeding up aircraft logistics with Freshworks
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Speeding up aircraft logistics with Freshworks
How agentic AI will enable the next industrial revolution
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How agentic AI will enable the next industrial revolution
To build the ultimate AI-powered CX team, start here
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To build the ultimate AI-powered CX team, start here
Enterprise software needs a reboot
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Enterprise software needs a reboot
Pawan Satyawali: Stop talking tech specs and start delivering wins
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Pawan Satyawali: Stop talking tech specs and start delivering wins
Frasers Group scales global retail support at speed
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Frasers Group scales global retail support at speed
AI is redefining the metrics behind employee experience
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AI is redefining the metrics behind employee experience
Jess Evans: How to move beyond AI-washing to responsible innovation
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Jess Evans: How to move beyond AI-washing to responsible innovation
The Hidden Cost of Complexity | The Works
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The Hidden Cost of Complexity | The Works
AI-Powered Upgrades That Uncomplicate Employee Experience | The Works
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AI-Powered Upgrades That Uncomplicate Employee Experience | The Works
The Blackout That Proved the Need for DORA | The Works
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The Blackout That Proved the Need for DORA | The Works
Refresh 2025: Freshworks Customers Talk AI Adoption and Success | The Works
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Refresh 2025: Freshworks Customers Talk AI Adoption and Success | The Works
Freshservice for MSPs: Brining Order to Chaotic Handoffs | The Works
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Freshservice for MSPs: Brining Order to Chaotic Handoffs | The Works
The Agentic AI Platform That Uncomplicates Customer Service | The Works
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The Agentic AI Platform That Uncomplicates Customer Service | The Works
The Strategic Vs. Tactical Divide With AI | The Works
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The Strategic Vs. Tactical Divide With AI | The Works
The AI-Empowered CIO: What It Takes to Succeed in the Age of AI | The Works
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The AI-Empowered CIO: What It Takes to Succeed in the Age of AI | The Works
Why It's Time to Embrace 'People-First AI'
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Why It's Time to Embrace 'People-First AI'
Ashwin Ballal: Empathy is a leadership strategy in the age of AI
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Ashwin Ballal: Empathy is a leadership strategy in the age of AI
5 strategies to supercharge SMB growth with AI
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5 strategies to supercharge SMB growth with AI
As Collaboration with AI Expands, So Does Workers' Optimism | The Works
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As Collaboration with AI Expands, So Does Workers' Optimism | The Works
Every business team should listen to the 'voice of the customer'
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Every business team should listen to the 'voice of the customer'
The human-AI agent partnership in IT
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The human-AI agent partnership in IT
How to implement AI without losing your values
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How to implement AI without losing your values
Why IT Is Becoming the Architect of Employee Experience | The Works
Article
Why IT Is Becoming the Architect of Employee Experience | The Works
Conquering the steepest challenges in customer experience
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Conquering the steepest challenges in customer experience
5 Frustrating Employee Experiences That Demand Better Solutions
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5 Frustrating Employee Experiences That Demand Better Solutions
Retail customer experience is getting an agentic upgrade
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Retail customer experience is getting an agentic upgrade
How AI-powered customer service drives growth-not just efficiency
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How AI-powered customer service drives growth-not just efficiency
Key Strategies for Generating Business Value from AI | The Works
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Key Strategies for Generating Business Value from AI | The Works
The Customer Journey to Better Customer Experience | The Works
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The Customer Journey to Better Customer Experience | The Works
How Partners Can Form an AI 'Circle of Expertise
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How Partners Can Form an AI 'Circle of Expertise
The Power of Uncomplicated IT | The Works
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The Power of Uncomplicated IT | The Works
How AI-Powered Service Is Making Retailers Smile | The Works
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How AI-Powered Service Is Making Retailers Smile | The Works
Venki Subramanian: What defines success in AI-powered CX
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Venki Subramanian: What defines success in AI-powered CX
AI's 'double payoff' is emerging in retail
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AI's 'double payoff' is emerging in retail
Why IT Teams Lead Workplace AI Adoption
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Why IT Teams Lead Workplace AI Adoption
How AI Agents Can Deliver Value, Not Hype
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How AI Agents Can Deliver Value, Not Hype
Unlocking AI's hidden potential
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Unlocking AI's hidden potential
How AI Agents Will Make Smart Decisions
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How AI Agents Will Make Smart Decisions
New agents of change
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New agents of change
A holiday gift for retailers
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A holiday gift for retailers
Why empathy, not just AI, is driving the future of business
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Why empathy, not just AI, is driving the future of business
Employees want more AI-and leaders are listening
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Employees want more AI-and leaders are listening
iPostal1 uses Freshworks AI to manage queries on 1 million mailboxes
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iPostal1 uses Freshworks AI to manage queries on 1 million mailboxes
How 'people-first AI' creates competitive advantage
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How 'people-first AI' creates competitive advantage
How employee adoption of AI can boost customer experience-and trust
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How employee adoption of AI can boost customer experience-and trust
Matt Beane: The Critical Skill Workers Need in the AI Era | The Works
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Matt Beane: The Critical Skill Workers Need in the AI Era | The Works
With strategic ITSM, CIOs move beyond tickets and tech to help drive business strategy
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With strategic ITSM, CIOs move beyond tickets and tech to help drive business strategy
Shep Hyken on How AI Speeds Time to Happiness | The Works
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Shep Hyken on How AI Speeds Time to Happiness | The Works
Mika Yamamoto at AI Summit: How AI supports customers and employees
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Mika Yamamoto at AI Summit: How AI supports customers and employees
Dennis Woodside at AI Summit: Getting started with AI
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Dennis Woodside at AI Summit: Getting started with AI
Josh Bersin: Why We'll Learn to Love AI Agents | The Works
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Josh Bersin: Why We'll Learn to Love AI Agents | The Works
How AI Can Boost the Growth Engine of Our Economy: Mid-Market Companies | The Works
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How AI Can Boost the Growth Engine of Our Economy: Mid-Market Companies | The Works
How (and Where) AI is Showing ROI in Customer Support | The Works
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How (and Where) AI is Showing ROI in Customer Support | The Works
Where IT Leaders Are Eyeing Investments
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Where IT Leaders Are Eyeing Investments
Closing the critical gap in customer experience
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Closing the critical gap in customer experience
Home (with AI) for The Holidays
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Home (with AI) for The Holidays
How Freshworks passed Piracanjuba's ESM test
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How Freshworks passed Piracanjuba's ESM test
Winning the (nonstop) race for great customer experience
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Winning the (nonstop) race for great customer experience
Putting Freshworks customers in the spotlight
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Putting Freshworks customers in the spotlight
How to find AI ROI in IT and customer support
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How to find AI ROI in IT and customer support
How to fast-track AI in customer experience
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How to fast-track AI in customer experience
AI ROI depends on people, not tech
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AI ROI depends on people, not tech
The great software reset
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The great software reset
The trouble with great chatbots
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The trouble with great chatbots
AI is transforming workplace productivity: Freshworks report
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AI is transforming workplace productivity: Freshworks report
TaylorMade swings into efficiency with Freshworks' AI-powered IT support
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TaylorMade swings into efficiency with Freshworks' AI-powered IT support
New Freshworks case study: Databricks
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New Freshworks case study: Databricks
The next-gen customer support agent
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The next-gen customer support agent
From adoption to innovation: How business teams are working with AI
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From adoption to innovation: How business teams are working with AI
Surprise adopters of workplace AI
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Surprise adopters of workplace AI
The AI balancing act
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The AI balancing act
Freshsales draws raves from customers in fintech, cloud, and home security
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Freshsales draws raves from customers in fintech, cloud, and home security
Investing in generative AI? Build an AI center of excellence first.
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Investing in generative AI? Build an AI center of excellence first.
Freshworks benchmark report: How generative AI is redefining ITSM
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Freshworks benchmark report: How generative AI is redefining ITSM
Report: Key strategies for AI-powered customer service
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Report: Key strategies for AI-powered customer service
Why Your Gen AI Projects Are Stuck at the Starting Line
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Why Your Gen AI Projects Are Stuck at the Starting Line
Josh Bersin: Gen AI may finally eliminate business silos
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Josh Bersin: Gen AI may finally eliminate business silos
The gen AI mandate for IT
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The gen AI mandate for IT
Freddy Copilot delivers 'massive impact' for South African retailer Coricraft
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Freddy Copilot delivers 'massive impact' for South African retailer Coricraft
How Freshworks revamped employee experience for Wellington's city council
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How Freshworks revamped employee experience for Wellington's city council