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Freshworks

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Why IT Teams Lead Workplace AI Adoption
Article
Why IT Teams Lead Workplace AI Adoption
How AI Agents Can Deliver Value, Not Hype
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How AI Agents Can Deliver Value, Not Hype
Unlocking AI's hidden potential
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Unlocking AI's hidden potential
How AI Agents Will Make Smart Decisions
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How AI Agents Will Make Smart Decisions
New agents of change
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New agents of change
A holiday gift for retailers
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A holiday gift for retailers
Why empathy, not just AI, is driving the future of business
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Why empathy, not just AI, is driving the future of business
Employees want more AI-and leaders are listening
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Employees want more AI-and leaders are listening
iPostal1 uses Freshworks AI to manage queries on 1 million mailboxes
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iPostal1 uses Freshworks AI to manage queries on 1 million mailboxes
How 'people-first AI' creates competitive advantage
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How 'people-first AI' creates competitive advantage
How employee adoption of AI can boost customer experience-and trust
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How employee adoption of AI can boost customer experience-and trust
Matt Beane: The Critical Skill Workers Need in the AI Era | The Works
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Matt Beane: The Critical Skill Workers Need in the AI Era | The Works
With strategic ITSM, CIOs move beyond tickets and tech to help drive business strategy
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With strategic ITSM, CIOs move beyond tickets and tech to help drive business strategy
Shep Hyken on How AI Speeds Time to Happiness | The Works
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Shep Hyken on How AI Speeds Time to Happiness | The Works
Mika Yamamoto at AI Summit: How AI supports customers and employees
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Mika Yamamoto at AI Summit: How AI supports customers and employees
Dennis Woodside at AI Summit: Getting started with AI
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Dennis Woodside at AI Summit: Getting started with AI
Josh Bersin: Why We'll Learn to Love AI Agents | The Works
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Josh Bersin: Why We'll Learn to Love AI Agents | The Works
How AI Can Boost the Growth Engine of Our Economy: Mid-Market Companies | The Works
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How AI Can Boost the Growth Engine of Our Economy: Mid-Market Companies | The Works
How (and Where) AI is Showing ROI in Customer Support | The Works
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How (and Where) AI is Showing ROI in Customer Support | The Works
Where IT Leaders Are Eyeing Investments
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Where IT Leaders Are Eyeing Investments
Closing the critical gap in customer experience
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Closing the critical gap in customer experience
Home (with AI) for The Holidays
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Home (with AI) for The Holidays
How Freshworks passed Piracanjuba's ESM test
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How Freshworks passed Piracanjuba's ESM test
Winning the (nonstop) race for great customer experience
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Winning the (nonstop) race for great customer experience
Putting Freshworks customers in the spotlight
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Putting Freshworks customers in the spotlight
How to find AI ROI in IT and customer support
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How to find AI ROI in IT and customer support
How to fast-track AI in customer experience
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How to fast-track AI in customer experience
AI ROI depends on people, not tech
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AI ROI depends on people, not tech
The great software reset
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The great software reset
The trouble with great chatbots
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The trouble with great chatbots
AI is transforming workplace productivity: Freshworks report
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AI is transforming workplace productivity: Freshworks report
TaylorMade swings into efficiency with Freshworks' AI-powered IT support
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TaylorMade swings into efficiency with Freshworks' AI-powered IT support
New Freshworks case study: Databricks
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New Freshworks case study: Databricks
The next-gen customer support agent
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The next-gen customer support agent
From adoption to innovation: How business teams are working with AI
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From adoption to innovation: How business teams are working with AI
Surprise adopters of workplace AI
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Surprise adopters of workplace AI
The AI balancing act
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The AI balancing act
Freshsales draws raves from customers in fintech, cloud, and home security
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Freshsales draws raves from customers in fintech, cloud, and home security
Investing in generative AI? Build an AI center of excellence first.
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Investing in generative AI? Build an AI center of excellence first.
Freshworks benchmark report: How generative AI is redefining ITSM
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Freshworks benchmark report: How generative AI is redefining ITSM
Report: Key strategies for AI-powered customer service
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Report: Key strategies for AI-powered customer service
Why Your Gen AI Projects Are Stuck at the Starting Line
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Why Your Gen AI Projects Are Stuck at the Starting Line
Josh Bersin: Gen AI may finally eliminate business silos
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Josh Bersin: Gen AI may finally eliminate business silos
The gen AI mandate for IT
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The gen AI mandate for IT
Freddy Copilot delivers 'massive impact' for South African retailer Coricraft
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Freddy Copilot delivers 'massive impact' for South African retailer Coricraft
How Freshworks revamped employee experience for Wellington's city council
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How Freshworks revamped employee experience for Wellington's city council
Better bots help Live Oak better serve SMBs
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Better bots help Live Oak better serve SMBs
Freshworks benchmark report: How generative AI is redefining ITSM
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Freshworks benchmark report: How generative AI is redefining ITSM
Nicholas Bloom: How hybrid work keeps productivity inching upward
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Nicholas Bloom: How hybrid work keeps productivity inching upward
Freddy Copilot delivers 'massive impact' for South African retailer Coricraft
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Freddy Copilot delivers 'massive impact' for South African retailer Coricraft
The smartest bets on AI for customer service
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The smartest bets on AI for customer service
Freshworks delivers an ITSM hit for Australia's top entertainment brand
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Freshworks delivers an ITSM hit for Australia's top entertainment brand
Start managing what you measure-with AI
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Start managing what you measure-with AI
Freshworks delivers a 'Texas-sized solution' for IT at Texas A&M
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Freshworks delivers a 'Texas-sized solution' for IT at Texas A&M
Forrester: Freshworks Customer Service Suite delivers 225% ROI
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Forrester: Freshworks Customer Service Suite delivers 225% ROI
Shep Hyken: Agents need AI more than your customers
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Shep Hyken: Agents need AI more than your customers
Modernizing analytics data ingestion pipeline from legacy engine to distributed processing engine
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Modernizing analytics data ingestion pipeline from legacy engine to distributed processing engine
Strategies for preventing leaks in Ember JS-based applications
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Strategies for preventing leaks in Ember JS-based applications
New study reveals 4 key traits of CX leaders
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New study reveals 4 key traits of CX leaders
Grasping memory leaks in single-page applications
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Grasping memory leaks in single-page applications
Why your gen AI projects are stuck at the starting line
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Why your gen AI projects are stuck at the starting line
3 core skills workers need to succeed with generative AI
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3 core skills workers need to succeed with generative AI
Parsing Shopify Liquid templates in frontend unit testing for SSR applications
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Parsing Shopify Liquid templates in frontend unit testing for SSR applications
Meet our new customer advocacy program: Your voice, our strength
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Meet our new customer advocacy program: Your voice, our strength
Deepa Subbaiah: Human skills that matter most in the digital enterprise
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Deepa Subbaiah: Human skills that matter most in the digital enterprise
Talk to the spreadsheet
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Talk to the spreadsheet
How to approach A/B testing and controlled launch of experimental features for product-led growth
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How to approach A/B testing and controlled launch of experimental features for product-led growth
Enhancing single-page application performance: Strategies for improved user experience
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Enhancing single-page application performance: Strategies for improved user experience
Andrew McAfee: 4 steps to fast-tracking generative AI
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Andrew McAfee: 4 steps to fast-tracking generative AI
Real-time quality coaching in customer service
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Real-time quality coaching in customer service
Beyond the AI hype cycle: 3 trends for CIOs to prioritize in 2024
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Beyond the AI hype cycle: 3 trends for CIOs to prioritize in 2024
The ROI of great UX
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The ROI of great UX
Beating tech overload through great user experience
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Beating tech overload through great user experience
Check out The Works on CIO.com
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Check out The Works on CIO.com
Agents of change
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Agents of change
Moving to self-managed EC2 instances from OpsWorks for Elasticsearch clusters
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Moving to self-managed EC2 instances from OpsWorks for Elasticsearch clusters
Technology with nothing to hide
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Technology with nothing to hide
Social Media Mastery for Affiliates: Building Your Brand Online
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Social Media Mastery for Affiliates: Building Your Brand Online
Navigating holiday sales with AI-first conversational support
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Navigating holiday sales with AI-first conversational support
IT pros turn to AI to help overcome tech complexity
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IT pros turn to AI to help overcome tech complexity
Software developers' new superpower
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Software developers' new superpower
Building infinite scroll with virtual scroll in Ember: A step-by-step guide
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Building infinite scroll with virtual scroll in Ember: A step-by-step guide
A glimpse at the future of AI-powered sales
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A glimpse at the future of AI-powered sales
A bill of rights for software buyers
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A bill of rights for software buyers
How the AST Finder and Builder tools can help developers build codemods
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How the AST Finder and Builder tools can help developers build codemods
The chatbot economy: 4 verticals where bots are soaring
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The chatbot economy: 4 verticals where bots are soaring
Freshdesk Benchmark Report spotlights the power of automation for better, faster CX
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Freshdesk Benchmark Report spotlights the power of automation for better, faster CX
WhatsApp, Instagram, iMessage: Meet customers where they are for real-time engagement
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WhatsApp, Instagram, iMessage: Meet customers where they are for real-time engagement
Software gets sentimental
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Software gets sentimental
Investing in generative AI? Build an AI center of excellence first.
Article
Investing in generative AI? Build an AI center of excellence first.
AI is poised to solve the tech overload problem
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AI is poised to solve the tech overload problem
How to squeeze more value from a slimmer tech stack
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How to squeeze more value from a slimmer tech stack
Guide to ITIL Root Cause Analysis (RCA)
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Guide to ITIL Root Cause Analysis (RCA)
Generative AI: A new catalyst in customer support
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Generative AI: A new catalyst in customer support
AI gets personal
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AI gets personal
The biggest challenge of low-code: coding a great experience
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The biggest challenge of low-code: coding a great experience