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What's the difference between real-time analytics and historical analytics?
Article
What's the difference between real-time analytics and historical analytics?
Mullets are back in business-especially in customer experience | Relate by Zendesk
Article
Mullets are back in business-especially in customer experience | Relate by Zendesk
The gift of productivity: 3 benefits of customer service team diligence
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The gift of productivity: 3 benefits of customer service team diligence
Calm's COVID-19 Response
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Calm's COVID-19 Response
Call center burnout: how to overcome burnout in a call center
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Call center burnout: how to overcome burnout in a call center
Live chat software - How do you choose the best service?
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Live chat software - How do you choose the best service?
DANA Customer Service Story
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DANA Customer Service Story
Sales incentives: 15 ideas to motivate your team
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Sales incentives: 15 ideas to motivate your team
8 cognitive biases that affect how you manage your team
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8 cognitive biases that affect how you manage your team
Nadine Champion on truth, fear, and learning to take a punch
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Nadine Champion on truth, fear, and learning to take a punch
Angry customers: How to de-escalate and get them on your side
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Angry customers: How to de-escalate and get them on your side
Become a CX Champion-Best practices for you and your team
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Become a CX Champion-Best practices for you and your team
12 sales email templates for every stage of the sales pipeline
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12 sales email templates for every stage of the sales pipeline
It's not me, it's you. When to break up with a customer.
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It's not me, it's you. When to break up with a customer.
Empathy in a chaotic world - and a new way to say thanks
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Empathy in a chaotic world - and a new way to say thanks
Would you like a boxed water with that? Retailers reenvision the customer experience
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Would you like a boxed water with that? Retailers reenvision the customer experience
An enterprise guide to personalized service
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An enterprise guide to personalized service
4 steps for aligning sales and finance forecasts
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4 steps for aligning sales and finance forecasts
Contact management: What it is and why you need it
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Contact management: What it is and why you need it
Why a 360 customer view is key to great customer service
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Why a 360 customer view is key to great customer service
Here's what it takes to be a great customer service leader
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Here's what it takes to be a great customer service leader
Customer service in the sharing economy: a delicate balance
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Customer service in the sharing economy: a delicate balance
A guide to building a customer-centric organizational culture
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A guide to building a customer-centric organizational culture
4 steps for launching a customer-focused startup
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4 steps for launching a customer-focused startup
A more diverse workforce leads to better products
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A more diverse workforce leads to better products
Mirroring is good in customer service; disappearing isn't | Relate by Zendesk
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Mirroring is good in customer service; disappearing isn't | Relate by Zendesk
Why some retailers aren't affected by the Amazon Effect
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Why some retailers aren't affected by the Amazon Effect
How to identify and support your most valuable customer segments
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How to identify and support your most valuable customer segments
Amy Gallo loves a good fight. A Q&A with the woman who wrote the book on conflict.
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Amy Gallo loves a good fight. A Q&A with the woman who wrote the book on conflict.
Bad customer service: you make me a bad customer
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Bad customer service: you make me a bad customer
Live chat vs. phone support
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Live chat vs. phone support
What is an issue tracker?
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What is an issue tracker?
Monthly recurring revenue: What it is, and how to use it in sales forecasting
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Monthly recurring revenue: What it is, and how to use it in sales forecasting
What it takes to build a career in customer support
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What it takes to build a career in customer support
What is CRM process? 5 steps + main components
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What is CRM process? 5 steps + main components
Hiring a salesperson in 10 steps: Interview best practices, questions & examples
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Hiring a salesperson in 10 steps: Interview best practices, questions & examples
How Project N95 streamlined its volunteer-staffed support using Zendesk
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How Project N95 streamlined its volunteer-staffed support using Zendesk
How industry leaders measure customer satisfaction
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How industry leaders measure customer satisfaction
Big questions, big answers: What's top of mind for CX leaders in 2021
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Big questions, big answers: What's top of mind for CX leaders in 2021
Taking big swings is in leader Sangeetha Rai's DNA
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Taking big swings is in leader Sangeetha Rai's DNA
Unlocking the potential for new customer experiences with 5G
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Unlocking the potential for new customer experiences with 5G
Printful Customer Service Story
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Printful Customer Service Story
How to build a sales CRM process
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How to build a sales CRM process
How startups can tell their customer journey story with data
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How startups can tell their customer journey story with data
Navigating the 7 stages of the vendor relationship
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Navigating the 7 stages of the vendor relationship
The latest integrations have arrived
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The latest integrations have arrived
BrowserStack Customer Service Story
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BrowserStack Customer Service Story
How to support your remote team's mental health
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How to support your remote team's mental health
When the customer is wrong, make it right
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When the customer is wrong, make it right
How to keep remote agents engaged-and empowered
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How to keep remote agents engaged-and empowered
Here's how support teams can navigate the lasting impacts of COVID-19
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Here's how support teams can navigate the lasting impacts of COVID-19
How to handle a corporate psychopath - Relate by Zendesk
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How to handle a corporate psychopath - Relate by Zendesk
A new frontier: Zendesk acquires Base
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A new frontier: Zendesk acquires Base
Yesterday's extraordinary is today's ordinary
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Yesterday's extraordinary is today's ordinary
Customer loyalty programs: Best 11 examples that work 2021
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Customer loyalty programs: Best 11 examples that work 2021
Guide to email marketing
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Guide to email marketing
How to treat people: lessons from customer service
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How to treat people: lessons from customer service
Bolt Customer Service Story
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Bolt Customer Service Story
12 big reasons why customer service training is important
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12 big reasons why customer service training is important
Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer
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Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer
How to write an effective sales representative job description [+ template]
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How to write an effective sales representative job description [+ template]
3 ways a marketing CRM helps you reach customers
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3 ways a marketing CRM helps you reach customers
Wash your dishes. How not to be an asshole in the office kitchen. | Relate by Zendesk
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Wash your dishes. How not to be an asshole in the office kitchen. | Relate by Zendesk
Use your IoT data to create a better customer experience
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Use your IoT data to create a better customer experience
Empathy and humanistic design are customer service game changers
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Empathy and humanistic design are customer service game changers
How to set SMART goals for customer service
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How to set SMART goals for customer service
Where do your customers stand on sustainable packaging?
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Where do your customers stand on sustainable packaging?
3 types of customer analytics
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3 types of customer analytics
Gratitude at work: why giving is as good as getting
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Gratitude at work: why giving is as good as getting
Optimize your sales CRM to improve customer service
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Optimize your sales CRM to improve customer service
Sales and support: acquiring customers
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Sales and support: acquiring customers
"That's not in my job description." Wrong. Vet the job before you land the job.
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"That's not in my job description." Wrong. Vet the job before you land the job.
The state of your business, as told by data
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The state of your business, as told by data
Through the CIO lens: 5 important CX trends for 2020
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Through the CIO lens: 5 important CX trends for 2020
Start using inclusive language with your team and customers
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Start using inclusive language with your team and customers
Why you need a work sister wife - Relate by Zendesk
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Why you need a work sister wife - Relate by Zendesk
Ethical selling: when does persuasion turn into manipulation?
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Ethical selling: when does persuasion turn into manipulation?
How to Write a Sales Email: Sales Email Examples that Convert
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How to Write a Sales Email: Sales Email Examples that Convert
Wargaming Player Experience Story
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Wargaming Player Experience Story
Overcome forecasting anxiety with a scientific sales forecasting model
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Overcome forecasting anxiety with a scientific sales forecasting model
Sales performance: Why it matters and what managers can do about it
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Sales performance: Why it matters and what managers can do about it
Qumu Customer Service Story
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Qumu Customer Service Story
5 skills that make your customer service resume stand out
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5 skills that make your customer service resume stand out
Verimatrix uses Zendesk Support to optimize their customer service operations
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Verimatrix uses Zendesk Support to optimize their customer service operations
Must-have CRM dashboard elements for sales teams
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Must-have CRM dashboard elements for sales teams
Top CRM benefits for sales and support teams
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Top CRM benefits for sales and support teams
The perils of being a too-nice boss
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The perils of being a too-nice boss
9 best forum software for building an online community in 2021
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9 best forum software for building an online community in 2021
Elkhart Community Schools + Zendesk: A better everything
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Elkhart Community Schools + Zendesk: A better everything
Good customer service: 10 ways to deliver great customer service
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Good customer service: 10 ways to deliver great customer service
11 support tools every customer service team should have
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11 support tools every customer service team should have
Tough talk: telling a customer no
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Tough talk: telling a customer no
The top 5 revenue formulas to calculate sales revenue
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The top 5 revenue formulas to calculate sales revenue
Finding solace as we face uncertainty and ambiguous loss
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Finding solace as we face uncertainty and ambiguous loss
5 types of consumer insights that can boost your business
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5 types of consumer insights that can boost your business
Digital detox and the big business of unplugging
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Digital detox and the big business of unplugging