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Conversational CRM is the missing piece in your sales strategy
Article
Conversational CRM is the missing piece in your sales strategy
The ultimate guide to CX in fintech
Article
The ultimate guide to CX in fintech
5 ways that IT asset management improves customer and employee experiences
Article
5 ways that IT asset management improves customer and employee experiences
A+ integrations
Article
A+ integrations
World Humanitarian Day: It takes a village
Article
World Humanitarian Day: It takes a village
What is transactional selling, and how does this approach work?
Article
What is transactional selling, and how does this approach work?
How tech scale-ups can improve customer experience using data
Article
How tech scale-ups can improve customer experience using data
The future of sales is connection
Article
The future of sales is connection
How to build a customer referral program in 2022 (+ examples)
Article
How to build a customer referral program in 2022 (+ examples)
Why fintechs need to deliver superior digital customer service right now
Article
Why fintechs need to deliver superior digital customer service right now
Lead vs. prospect vs. sales opportunity: What's the difference?
Article
Lead vs. prospect vs. sales opportunity: What's the difference?
What is employee satisfaction? +10 ways to improve it
Article
What is employee satisfaction? +10 ways to improve it
What is employee experience? Guide for the future of work
Article
What is employee experience? Guide for the future of work
What is a sales invoice? Complete guide on how to create one
Article
What is a sales invoice? Complete guide on how to create one
What are digital sales and why are they important for business?
Article
What are digital sales and why are they important for business?
Pride month ends, the action continues
Article
Pride month ends, the action continues
Employee experience journey mapping: A step-by-step guide
Article
Employee experience journey mapping: A step-by-step guide
What does a business development representative (BDR) do?
Article
What does a business development representative (BDR) do?
What is white space analysis? The ultimate guide to addressing unmet customer needs
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What is white space analysis? The ultimate guide to addressing unmet customer needs
What is customer education? The ultimate guide
Article
What is customer education? The ultimate guide
How to write a killer sales proposal (examples and best practices)
Article
How to write a killer sales proposal (examples and best practices)
No sweat, new integrations are in
Article
No sweat, new integrations are in
How ecommerce brands use conversational AI to reduce customer effort
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How ecommerce brands use conversational AI to reduce customer effort
Let's get physical: A CX Moment with Spartan Race
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Let's get physical: A CX Moment with Spartan Race
Startup growth-hacking strategies are not one-size-fits-all
Article
Startup growth-hacking strategies are not one-size-fits-all
What is community software? (+3 reasons to use it)
Article
What is community software? (+3 reasons to use it)
This World Refugee Day, stand with refugees
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This World Refugee Day, stand with refugees
A startup's guide to building a customer success team
Article
A startup's guide to building a customer success team
Customer communication: 7 tips to build an effective strategy
Article
Customer communication: 7 tips to build an effective strategy
Urban Alchemy uses Zendesk to help heal homeless communities
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Urban Alchemy uses Zendesk to help heal homeless communities
Customer feedback management guide: Best practices + tools
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Customer feedback management guide: Best practices + tools
What is omnichannel? Definition, strategy, and examples
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What is omnichannel? Definition, strategy, and examples
Incoming: Hot, fresh integrations
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Incoming: Hot, fresh integrations
Lead conversion: Examples and effective tips for improvement
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Lead conversion: Examples and effective tips for improvement
How to help customer service teams in multichannel selling
Article
How to help customer service teams in multichannel selling
What is high-touch customer service? (+ how to deliver it)
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What is high-touch customer service? (+ how to deliver it)
How to absolutely nail a sales cadence: Tips and examples
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How to absolutely nail a sales cadence: Tips and examples
Bringing the vineyard home: A CX Moment with Wine.com
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Bringing the vineyard home: A CX Moment with Wine.com
5 ways to create better employee experiences in healthcare
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5 ways to create better employee experiences in healthcare
How to create actionable buyer personas (examples & tips)
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How to create actionable buyer personas (examples & tips)
How to create effective sales collateral (examples + tips)
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How to create effective sales collateral (examples + tips)
What is customer satisfaction score? (+ how to measure CSAT)
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What is customer satisfaction score? (+ how to measure CSAT)
How to set and reach sales quotas (with examples)
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How to set and reach sales quotas (with examples)
Zendesk legal terms update 2022
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Zendesk legal terms update 2022
That's a wrap: A look back at Zendesk Relate 2022
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That's a wrap: A look back at Zendesk Relate 2022
Internal customer service: Definition, tips, and examples
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Internal customer service: Definition, tips, and examples
3 ways healthcare companies are improving customer experience
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3 ways healthcare companies are improving customer experience
The 3 keys to successful automated brand interaction
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The 3 keys to successful automated brand interaction
Cue the confetti. We can't wait to see you at Zendesk Relate 2022.
Article
Cue the confetti. We can't wait to see you at Zendesk Relate 2022.
A 3-pronged approach to creating (and scaling) legendary customer service experiences
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A 3-pronged approach to creating (and scaling) legendary customer service experiences
Introducing new Zendesk Sell innovations to help companies drive revenue
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Introducing new Zendesk Sell innovations to help companies drive revenue
Suggestive selling definition and techniques (2022 sales guide)
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Suggestive selling definition and techniques (2022 sales guide)
Value selling framework & methodology for 2022
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Value selling framework & methodology for 2022
A simple, effective consumer behavior model (with examples)
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A simple, effective consumer behavior model (with examples)
The new face of user groups-and 3 reasons to consider joining
Article
The new face of user groups-and 3 reasons to consider joining
The ultimate sales glossary: 100 sales terms to know
Article
The ultimate sales glossary: 100 sales terms to know
A new era of conversational CRM connects customer conversations across your business
Article
A new era of conversational CRM connects customer conversations across your business
What is a CRM manager, and why are they important?
Article
What is a CRM manager, and why are they important?
Why CX teams need automated privacy tools
Article
Why CX teams need automated privacy tools
We're placing some bets on the future of customer experience
Article
We're placing some bets on the future of customer experience
How to build a sales team: A comprehensive guide
Article
How to build a sales team: A comprehensive guide
What's a lead source? Here's what it is and why it's important
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What's a lead source? Here's what it is and why it's important
Scaling growth at service centers: A CX Moment with Compass
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Scaling growth at service centers: A CX Moment with Compass
Sales support: What it is and why it's important in 2022
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Sales support: What it is and why it's important in 2022
73 important sales statistics for 2022
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73 important sales statistics for 2022
Selling the solution: Why solution sales are taking over
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Selling the solution: Why solution sales are taking over
11 customer retention metrics every support team should track
Article
11 customer retention metrics every support team should track
20 B2B lead generation strategies | Master list for 2022
Article
20 B2B lead generation strategies | Master list for 2022
What is customer enablement? (+3 best practices to follow)
Article
What is customer enablement? (+3 best practices to follow)
Break-even point | Definition, analysis, and formula
Article
Break-even point | Definition, analysis, and formula
Sales coaching: How to coach reps to succeed in 2022
Article
Sales coaching: How to coach reps to succeed in 2022
What is customer rapport? (+8 ways to build it)
Article
What is customer rapport? (+8 ways to build it)
Improve customer experiences with AI and conversational service
Article
Improve customer experiences with AI and conversational service
What is ACV in sales? ACV vs. ARR (+examples)
Article
What is ACV in sales? ACV vs. ARR (+examples)
Scaling with CX is more important than ever. Here's how to take advantage
Article
Scaling with CX is more important than ever. Here's how to take advantage
Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2022
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Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2022
Why you need to connect sales and customer service right now
Article
Why you need to connect sales and customer service right now
Kickstarting your customer experience program
Article
Kickstarting your customer experience program
What is tech sales, and how do you break into it?
Article
What is tech sales, and how do you break into it?
Supporting Ukraine
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Supporting Ukraine
Spring ahead with new integrations
Article
Spring ahead with new integrations
What is business development? Strategy, plan, and skills
Article
What is business development? Strategy, plan, and skills
Bringing creativity to self-service: A CX Moment with Kajabi
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Bringing creativity to self-service: A CX Moment with Kajabi
Customer relations 101: A customer relationship guide
Article
Customer relations 101: A customer relationship guide
The sales engineer career path: A complete guide
Article
The sales engineer career path: A complete guide
3 AI analytics to add to your KPIs today
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3 AI analytics to add to your KPIs today
What is the value chain? Value chain definition, model, and examples
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What is the value chain? Value chain definition, model, and examples
What is a lead magnet? The ultimate guide (+10 examples)
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What is a lead magnet? The ultimate guide (+10 examples)
What exactly is direct selling? | A direct sales explainer
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What exactly is direct selling? | A direct sales explainer
Relationship selling process and techniques | A complete guide
Article
Relationship selling process and techniques | A complete guide
Why creative bot names help build your brand-and better customer relationships
Article
Why creative bot names help build your brand-and better customer relationships
How to sell anything: 11 proven, easy sales tips
Article
How to sell anything: 11 proven, easy sales tips
Value chain analysis how-to: Definition, examples, and guide
Article
Value chain analysis how-to: Definition, examples, and guide
How to launch a digital customer experience transformation
Article
How to launch a digital customer experience transformation
Closing the gender gap in customer service leadership roles
Article
Closing the gender gap in customer service leadership roles
How to craft a foolproof go-to-market strategy (+ examples)
Article
How to craft a foolproof go-to-market strategy (+ examples)