A 3-pronged approach to creating (and scaling) legendary customer service experiences
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Diana (Kaluza) Silva Diana (Kaluza) Silva
Posted May 5, 2022 7 min read
A 3-pronged approach to creating (and scaling) legendary customer service experiences

More than half of people have higher expectations for customer service now compared to a year ago, according to Microsoft's State of Global Customer Service Report. But providing consistent, quality customer service is a challenge. You can't simply automate or template your way to success. It's an art and a science that requires masterful people [...]

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