Service Desk vs Help Desk: How to Tell Them Apart
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Service Desk vs Help Desk: How to Tell Them Apart
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As a customer though, when I reach out for help, I'm looking for someone totally different than the person I'm looking for when my work computer stops working. These two people I'm reaching out to perform totally different jobs, but they're pretty easy to mix up. Let's take a look at the service desk and the help desk.

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