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The key to having impact as an engineer? Empathy | Inside Intercom
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Serena Fritsch Serena Fritsch
Posted Jul 30, 2020 • 7 min read
The key to having impact as an engineer? Empathy | Inside Intercom
Intercom Intercom

Product Engineer Serena Fritsch discusses the easy mistakes you can make when building product and why doing it well requires a deep empathy for your users.

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