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The Ticket: A day in the life of a support knowledge manager
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Liam Geraghty Liam Geraghty
BETH-ANN SHER BETH-ANN SHER
Fred Walton Fred Walton
Posted Oct 14, 2024 • 1 min read
The Ticket: A day in the life of a support knowledge manager
Intercom Intercom

Beth-Ann Sher, Senior Knowledge Manager at Intercom, discusses the role of a knowledge manager in an AI-driven customer service landscape.

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