The hottest topics of conversations at Enterprise Connect 2023 revolved around what's next for artificial intelligence (AI) in customer experience, Contact Center as a Service (CCaaS) and employee experience (EX). This episode, live from the conference, dives into the top AI, CCaaS, and EX themes at the show. We'll also talk about findings from the recent Genesys report "The State of Customer Experience" around those themes and shared during a show floor "Tech Talks" presentation.