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Generative AI, employee experience tech and CX evolution
May 16, 2024
Podcast Episode
S4 Ep 8 The future of CX in financial services
Mar 16, 2024
Podcast Episode
S4 Ep. 7 Technology convergence is reinventing customer experience
Feb 16, 2024
Podcast Episode
S4 Ep. 6 Take an outside-in perspective on knowledge management
Jan 16, 2024
Podcast Episode
S4 Ep. 5 Best practices for using chatbots to enhance the customer journey
Oct 16, 2023
Podcast Episode
S2 Ep. 12 The technology that drives empathy at scale
Oct 16, 2023
Podcast Episode
S4 Ep. 4 AI: The best is yet to come for CX
Oct 16, 2023
Podcast Episode
S2 Ep. 11 Customer journey management - the next step in CX evolution
Oct 16, 2023
Podcast Episode
S3 Ep. 2 How not to bot
Oct 16, 2023
Podcast Episode
S2 Ep. 10 What's hot at Enterprise Connect 2022
Oct 16, 2023
Podcast Episode
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Over the past decade I've excelled at making every product demonstration successful. Whether creating and delivering the demo or reviewing a strategic approach with the account team, my approach has been the same- a product demonstration is a conversatIon! That simple approach has been the key to countless positive customer and prospect engagements.

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podcast episodes