Apple Podcasts | Google Podcasts | Stitcher | Spotify   Behind the phrase "the customer is always right" is an interesting origin story. It dates back more than 100 years to retailers like Marshall Fields and Selfridges. And it may not have been intended to be taken literally, even though many people have. In this episode of The Customer Experience Podcast, Jaime Casap, Chief Education Evangelist at Google, buries the concept while providing a better approach to serving our stakeholders and improving customer experience. Playing an integral role in the launch of the G-Suite, Chromebooks, and other Google tools in education over the past 12+ years, Jaime believes that education disrupts poverty and that technology changes lives. He speaks internationally on the future of education, the future of work, technology and innovation, and Generation Z. And he brings many of his thoughts, ideas, and opinions to this fast, fun, and valuable conversation, including: Why "What do you want to be when you grow up?" is the wrong question What a better question to ask is, plus two follow-up questions Why the customer isn't always right (and what to do about it) How to serve students, parents, administrators, professional speakers, ...