Associated with
Courtney Chuang
Posted Apr 7, 2020
•
11 min read
Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT
How has the coronavirus outbreak impacted customer support teams? We surveyed 400 support leaders and interviewed more to find out.
More
Ways to Read:
🧃
Juice It
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
Intercom
Featured by Simple Strat
