How Embracing Failure Actually Benefits Your Customers
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Posted Jul 9, 2019 6 min read
How Embracing Failure Actually Benefits Your Customers

  Apple Podcasts | Google Podcasts | Stitcher | Spotify   Marc Rodan was unhappy with his life in the Netherlands. And he didn't think it was possible to be happy there. He thought he'd have to create the life he wanted somewhere else. But one day he realized that he may not need a change of scenery. Instead, maybe he just needed to change his mindset. He realized that he needed to believe that he could improve his situation. So, he embraced failure and just started doing things. Making small changes and experimenting in all aspects of his work and life. He started connecting with people, having more fun, and expanding his horizon of possibilities. That's what he calls a growth mindset (hat tip to Carol Dweck). Could you benefit from a similar shift? Is this episode for you? Marc speaks to it in this clip ...   This mindset has a lot of benefits to offer us as individuals. But it can also provide some great wins for companies - and their customers, too. Marc joined me on the latest episode of The Customer Experience Podcast to talk about cultivating a growth mindset and the benefits it offers ...