Build a customer-centric culture to empower your employees
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Grace Gupta Grace Gupta
Posted Jul 4, 2023 16 min read
Build a customer-centric culture to empower your employees

As a CS leader, there's a responsibility to set the standard through your actions. Fundamentally, any big change needs to come from the top. To ensure each customer interaction counts and your whole company recognizes and values each customer interaction, this needs to come from the C-suite.

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